Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to get to HRMall Fort Bonifacio?

Question: How to get to HRMall Fort Bonifacio? Answer: HRMall Philippines main call center office is currently located in Market! Market! inside Fort Bonifacio Global City, Taguig. Nearest landmark to HRMall Fort Bonifacio is Serendra Condominium. Residents from Pasig and nearby areas can take a FX taxi going to Fort Bonifacio and alight at Market! […]

How to go to R365P Fort Bonifacio?

Question: How to go to R365P Fort Bonifacio? Answer: R365P Philippines main call center office is currently located in Market! Market! Mall, inside Bonifacio Global City, Taguig. Nearest landmark to R365P Fort Bonifacio is Serendra condo. If you are coming from EDSA, take a MRT ride to Ayala station; walk towards McKinley and take a […]

KeySquare Philippines

Founded as Pilipinas International Marketing Services, Inc. on 1999, KeySquare Philippines is a pioneer in the BPO company that provides consumer and telecommunication products and services primarily to Filipinos and other English speaking aliens based in Japan. It served as a principal partner of IPS Inc., a Japanese telecom company that operated as a channel […]

How to go to Infosys BPO Taguig?

Question: How to go to Infosys BPO Taguig? Answer: Infosys BPO has a satellite call center office currently located in Market! Market!, Bonifacio Global City, Taguig City. Fastest way to get to Infosys Taguig is via MRT ride to Ayala station, then take a walk towards McKinley avenue, and ride a jeep/fx going to Market […]

How to get to Harte Hanks Fort?

Question: How to get to Harte Hanks Fort? Answer: Harte Hanks Philippines main call center office is currently located in Market! Market!, Fort Bonifacio, Global City. Residents from Pasig, Cainta, Pateros, Taguig can take a FX taxi ride going to Fort Bonifacio and alight at Market! Market! terminal; take a 3-5 minute walk to reach […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]