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Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer …

Goodyear Philippines Customer Service

Established in 1919, Goodyear Tire & Rubber Company is one of the rubber manufacturing companies in the world producing tires, tubes, shoes and other rubber items. In the Philippines, it opened its plant subsidiary in 1956 using almost entirely local materials. Goodyear Philippines currently …

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …

History of Call Center in the Philippines

A call center is a centralized office used delivery customer service through the phone such as receiving and responding to inquiries, collection of payments, providing tech support and other services which can be facilitated verbally through remote communications. Thus, call centers have longed …

Tips on Customer Retention

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To maintain the attraction …

Dell Philippines

With its global customer program, Dell Customer Contact Center was able to offer specialized set of support services for its Asian customers. It centralized the ordering and billing processes, facilitated product customization particularly of proprietary software while maintaining the benefits of local distribution …

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. …

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …

Call Center Written Exams

There is no standard written test in the call center industry. Every company formulates its own written test to effectively evaluate the qualifications of applicants or potential employees. While majority of the services in the call center industry is verbal in nature, the …

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of …