“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]
Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]
Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]
On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]
Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]
The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]
Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]
Question: How to go to Newfield Quezon City? Answer: Newfield International Philippines has another call center training center located in President Tower, along Timog Ave., Quezon City. Nearest landmarks to Newfield Quezon City are Merci Restaurant and Pan De Manila. Residents from Philcoa, Fairview and nearby Quezon City areas can take a jeepney ride going […]
Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]
Join a Global Leader in Customer Care Now hiring Customer Care Representatives, SBU Manager, Operations Manager, Trainer and Workforce Analyst. ACS of the Philippines, a Xerox Company is seeking applicants for growing customer care operations in Pasay City. Minimum qualifications: Completed at least 2nd year in collegeExcellent communication, analytical and problem solving skillsFlexible work […]
People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or constructive idea or meaning to a person that would help inspire, build confidence or esteem […]
Question: How to get to Alorica Cebu? Answer: Alorica Philippines has a satellite call center office located in Skyrise Building Tower 1, inside Lahug IT Park, Cebu City. Nearest landmarks to are Bo’s Coffee & Persian Kebab Tandoori restaurant. Residents from Cebu can take a route 17 jeepney ride to Lahug IT Park and alight […]
Question: How to get to FactSet McKinley? Answer: FactSet Philippines main call center office is situated in Commerce and Industry Plaza, inside McKinley Hills, Taguig. Nearest landmarks to FactSet McKinley are MINT College and Amici Restaurant. Residents from Bicutan, FTI and nearby areas can easily get to FactSet McKinley by taking a jeepney ride going […]
Question: How to go to Wells Fargo McKinley? Answer: Wells Fargo Philippines main call center office is currently located in Commerce and Industry Plaza, along Campus avenue, McKinley Hills, Taguig city. Nearest landmarks to Wells Fargo McKinley are Amici Restaurant and Tokyo Cafe. If you are coming from EDSA, the fastest way to get to […]
Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]
Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]
Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]
Shift Resources is a US based business process outsourcing firm that provides back office, support and marketing services to small and medium-sized companies in the US. As its name implies, it shifts resources offshore to become an innovator of new concepts in business development through the use and implementation of modern business enhancement methods and […]
Most call center companies included non voice support processes in its operations for a more comprehensive customer support service. This non voice support is usually constituted by an email support and chat support. The chat support pertains to communications between agent and clients through real time chat through the Internet. The email support on the […]
Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]