What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

Symbio Philippines

Symbio Philippines is a brand new call center company that can be found in Pasig City Philippines. It was founded and established by different experts behind the projects, and by the help of the contact center sourcing industry. Symbio Philippines was created to focus in giving simplified outsourced telemarketing from different company, customer support as […]

iTouchPoint Technologies

Being committed to their clients and providing them the best quality services, these are iTouchPoint Technologies main company mission. Providing the best, cost-effective Business Process Solutions to their respective clients is their key in giving their clients the best service ever. iTouchPoint Philippines has the Experienced People, Best Practices and State-of -the- art Technology and […]

Microtel Global Solutions

Microtel Global Solutions first name was First Source Business Solutions, it s a Philippine based Contract Center and BPO Company. It is privately owned and operated in the year of 2008 in the Philippines. Microtel Global Solutions prides itself on building strategic partnership with their respective partners that needs to have an English speaking inbound […]

VCustomer Philippines

VCustomer Philippines delivers the first-class multi-channel call center services and technology and the key to motivates and supports the grow sales of their clients as well as to intensified the customers satisfaction and to form a customer loyalty. It was already 12 years that vCustomer existed in the call center business. They have gone through […]

Helicon Technology Philippines

Helicon Technology Corporation is a world class-business Process Outsourcing Company in giving the best and quality services when it comes to contact center, creative services, and the technology support services. Helicon Technology Philippines is evolving and integrating services in giving highly modified and efficient BPO solutions to the companies back office lifestyle management services, by […]

Call Center Coaching

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching is focused and personalized in nature. By focus, it is more concentrated in addressing a […]

Link2Support Philippines

Link2Support (L2S) is business process outsourcing company that specialized in providing technical solutions through voice, chat, email and other value added services. Its expertise in technical support created the strategic niche of the company, upon which Link2Support created its brand name in the industry. The company successfully operated to provide tech support service to multinational […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]

CA Telemarketing Philippines Job Openings

CA Telemarketing Philippines (California Teleservices Incorporated CTI Philippines) needs the ff: Inbound/Outbound Telespecialists A clear distinct, professional speaking voice with strong team bulding skills and proficiency to influence change in a fast paced environment college graduate excellent english verbal and written communication skills are the prerequisite to this post computer literate must be self-motivated and […]