What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

How to Pass a Phone Simulation?

A phone simulation test is an examination conducted in the call center industry in which applicants get to encounter a real like scenario of what a call center agent performs. Using a similar workstation, the applicant will receive a simulated call and is asked to interact and perform the job of the agent. Through this, […]

Call Center Coaching

Call center coaching is the process of providing additional instructions to a call center employee or agent by the supervisor or manager for the purpose of reinforcing learning. Unlike training, in which learning is often provided via a seminar, coaching is focused and personalized in nature. By focus, it is more concentrated in addressing a […]

Symbio Philippines

Symbio Philippines is a brand new call center company that can be found in Pasig City Philippines. It was founded and established by different experts behind the projects, and by the help of the contact center sourcing industry. Symbio Philippines was created to focus in giving simplified outsourced telemarketing from different company, customer support as […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Microtel Global Solutions

Microtel Global Solutions first name was First Source Business Solutions, it s a Philippine based Contract Center and BPO Company. It is privately owned and operated in the year of 2008 in the Philippines. Microtel Global Solutions prides itself on building strategic partnership with their respective partners that needs to have an English speaking inbound […]

Helicon Technology Philippines

Helicon Technology Corporation is a world class-business Process Outsourcing Company in giving the best and quality services when it comes to contact center, creative services, and the technology support services. Helicon Technology Philippines is evolving and integrating services in giving highly modified and efficient BPO solutions to the companies back office lifestyle management services, by […]

VCustomer Philippines

VCustomer Philippines delivers the first-class multi-channel call center services and technology and the key to motivates and supports the grow sales of their clients as well as to intensified the customers satisfaction and to form a customer loyalty. It was already 12 years that vCustomer existed in the call center business. They have gone through […]

iTouchPoint Technologies

Being committed to their clients and providing them the best quality services, these are iTouchPoint Technologies main company mission. Providing the best, cost-effective Business Process Solutions to their respective clients is their key in giving their clients the best service ever. iTouchPoint Philippines has the Experienced People, Best Practices and State-of -the- art Technology and […]

My Cured Computer Philippines

Bring a smile to your computer. My Cured Computer is a computer services expert that provides a complete range of services to keep your personal computers, desktops, laptops and computer network operating at their optimal performance. The company has perfected computer repair and virus removal. All its technicians are Microsoft Certified and are regularly updated […]

Transpeed Communications

At Transpeed Communications, customer’s communications is an added opportunity for them to improve the relationships for their clients and remain their customer’s loyalty and satisfactions. When it comes to frontline engagement to back office work, Transpeed Communications focuses on dealing with the customers and clients by means of managing, enabling and extending their servicing experience. […]

Call Center Signing Bonus

A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, which forms part of the remuneration package to induce or entice an employee to join the company. A […]

BA Continuum Philippines

Outsourcing and Technology Industry is their main type of their continued growth in the business industry of Business Process Outsourcing. Their main focus is to widen their services, and giving their associates the biggest part of an International team that is dedicated to giving an excellent working team in terms of financial services. The BA […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

TimesTelecom Philippines

TimesTelecom Philippines was established in 2006, it provides Communications Service Provider. At this time the company is under the supervision of the Times Telecom USA Inc., it is the number one fastest and improved telecommunications company in the business today. They provide a one-stop telecommunication shop for their clients, among there services that provides includes […]

ANZ Global Services

ANZ Global Services is an outsourcing and technology industry that caters to different business establishments around the globe. The ANZ Global started for over 175 years of continued services to their clients. The company is committed in building a lasting relationships to their customers as long as their shareholders and communities in 32 countries in […]

Link2Support Philippines

Link2Support (L2S) is business process outsourcing company that specialized in providing technical solutions through voice, chat, email and other value added services. Its expertise in technical support created the strategic niche of the company, upon which Link2Support created its brand name in the industry. The company successfully operated to provide tech support service to multinational […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]

Call Center Incentives

Incentive programs in the call center industry are especially formulated for reduce employee turnover, which is a distinct characteristic of call center jobs, improve employee productivity and loyalty by engendering employee loyalty to the company and increasing employee attendance rates, which will ultimately result to enhance customer satisfaction and redound to the achieving the objectives […]

Sykes Philippines Job Openings

Be part of the Call Center that Started it All – Sykes Join our Travel Account Sales Team and get P500 on the spot when you attend the first day of training. ¬†Earn as much as Php 45,000 in incentives alone! At least 18 years old and completed high schoolConversant in English languageWilling to work […]