Information: contoh percakapan handling telephone complaint restaurant

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is …

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints …

DNATA Philippines

Dnata or Dubai National Air Travel Agency is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. It started in 1959 as a small trading shop in Bur Dubai souk that offers …

Pancake House Group

Pancake House, Inc. is a group of modern, dynamic, and perpetually progressing force in the casual dining industry in the Philippines. Pancake House Philippines is the first restaurant that offered pancakes and waffles as a delightful breakfast treat in a cozy restaurant with …

Healing Galing Products & Outlets

Healing Galing is a naturopathy and natural remedies program pioneered and hosted by Dr. Edinell Calvario and Nestor Amistad Tan. The program is essentially an informative program for helping people cure different ailments from simple cases to chronic case of cancer, diabetes and …

Understanding Agent Occupancy

Agent occupancy refers to how busy are agents in actually handling a call. Thus, it is directly in proportion to the call workload and indirectly to the number of agents. Apparently, if there are more calls, agents become busier handling calls and agent …

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, …

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, …

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center …