What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Tips on Customer Retention

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To maintain the attraction and retaining clients is very important to the achievement of any business. […]

Call Center Wage Hike

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]

Symbio Philippines

Symbio Philippines is a brand new call center company that can be found in Pasig City Philippines. It was founded and established by different experts behind the projects, and by the help of the contact center sourcing industry. Symbio Philippines was created to focus in giving simplified outsourced telemarketing from different company, customer support as […]

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer problems, issues and need especially hidden or unexpressed concerns, foster conversation with […]

How to Handle Disappointed Customers?

Every person experience disappointments in life, even having a great life, nobody is excuse in experiencing disappointments. It depends on how to handle the situations. When it comes to business, handling disappointed customers must address in a positive way. Instead of going into anger mode, it is better to look at the positive attributes. Dealing […]

Helicon Technology Philippines

Helicon Technology Corporation is a world class-business Process Outsourcing Company in giving the best and quality services when it comes to contact center, creative services, and the technology support services. Helicon Technology Philippines is evolving and integrating services in giving highly modified and efficient BPO solutions to the companies back office lifestyle management services, by […]

VCustomer Philippines

VCustomer Philippines delivers the first-class multi-channel call center services and technology and the key to motivates and supports the grow sales of their clients as well as to intensified the customers satisfaction and to form a customer loyalty. It was already 12 years that vCustomer existed in the call center business. They have gone through […]

Microtel Global Solutions

Microtel Global Solutions first name was First Source Business Solutions, it s a Philippine based Contract Center and BPO Company. It is privately owned and operated in the year of 2008 in the Philippines. Microtel Global Solutions prides itself on building strategic partnership with their respective partners that needs to have an English speaking inbound […]

iTouchPoint Technologies

Being committed to their clients and providing them the best quality services, these are iTouchPoint Technologies main company mission. Providing the best, cost-effective Business Process Solutions to their respective clients is their key in giving their clients the best service ever. iTouchPoint Philippines has the Experienced People, Best Practices and State-of -the- art Technology and […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Call Center Promotion

Promotion in a call center takes a lot of hard work and determination. Promotion is a special concern among call center agents because promotion to a team leader or a supervisor position is often very limited. Promotion is highly competitive because one needs to compete with 200 or more agents equally vying for the position. […]

Motivating Call Center Agents

A happy work force creates happy customers. A good manager supplies a fantastic environment to work in and look after the staff the way they are expected to look after their customers. Motivating the call center agents are very important for them to strive hard and give their best on their jobs. They need this […]

Spiels for Collections Agents

Collection especially of past debts of clients is one of the most challenging works in a call center company and spiels or scripts will help an agent to correctly approach a customer to successfully establish rapport and relationship which will pave the way to collecting successfully. Just like any other spiel, spiel for collection starts […]

Computation for Tax Refund

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from their employee’s actual gross income. Normally it is between 5 to 32 percent depending on […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Call Center Signing Bonus

A signing bonus is an amount of money paid by an employer to a newly hired employee as bonus or incentive for joining that company. This is usually given as a token of appreciation to the employee, which forms part of the remuneration package to induce or entice an employee to join the company. A […]

Transpeed Communications

At Transpeed Communications, customer’s communications is an added opportunity for them to improve the relationships for their clients and remain their customer’s loyalty and satisfactions. When it comes to frontline engagement to back office work, Transpeed Communications focuses on dealing with the customers and clients by means of managing, enabling and extending their servicing experience. […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]