Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

How to go to Convergys Makati?

Question: How to get to Convergys Makati? Answer: Convergys Philippines call center main office is located in Ayala, Makati City. Convergys also has 4 more satellite offices scattered in Makati City. Convergys Makati main is currently located in Convergys Building, Salcedo cor. Ayala Avenue. Convergys PBCom is located in PBCom tower along ayala. Convergys Enterprise […]

How to go to SeaChange UP Technohub?

Question: How to go to SeaChange UP Technohub? Answer: SeaChange International main call center office is currently situated in Building A, inside UP Ayala-Technohub, along Commonwealth ave., Quezon City. Nearest landmarks to SeaChange UP Technohub are BDO and Convergys. Residents from Fairview, Novaliches, Lagro and nearby areas can easily get to SeaChange UP Technohub via […]

How to get to Lexis Nexis Technohub?

Question: How to get to Lexis Nexis Technohub? Answer: LexisNexis Philippines main call center office is located in UP-Ayalaland Technohub, along Commonwealth avenue, Quezon City. North Area Residents (QC, Monumento, Munoz) can take a bus ride along EDSA and alight at Quezon Avenue or East Avenue/GMA-Kamuning; then take a jeepney bound to Fairview and alight […]

How to get to HSBC Technohub?

Question: How to get to HSBC Technohub? Answer: HSBC Philippines has a satellite call center office located in HSBC Building C1, inside UP Ayala Technohub, Commonwealth ave., Quezon City. Nearest landmarks to HSBC Technohub are Asian Institute of Tourism and UP Archery Range. Residents from Fairview, Novaliches and nearby areas can take a jeepney/bus ride […]

How to go to Affinity Express Technohub?

Question: How to go to Affinity Express Technohub? Answer: Affinity Express Philippines main call center office is currently located in Delta Building, inside UP-Ayalaland TechnoHub, Diliman, Quezon City. Nearest landmarks to Affinity Express Technohub are Cafe Breton and YellowCab Pizza. Residents from Fairview, Novaliches and nearby QC areas can easily get to via bus or […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

How to go to IBM Technohub?

Question: How to go to IBM Technohub? Answer: IBM Philippines has a satellite call center office located in Bldg F inside UP-Ayala Technohub, Quezon City. Residents from Quezon City and nearby areas can easily get to via bus, jeepney or FX taxi ride going to Philcoa/Fairview; alight at PhilCoa and take a 5-10 minute walk […]

How to go to Convergys Eastwood-Libis?

Question: How to go to Convergys Eastwood-Libis? Answer: Convergys Philippines has a call center office located in MDC 100 Building along Eastwood Avenue, Eastwood-libis, quezon city. Nearest landmark to Convergys Libis is Citibank building (fronting MDC building). North area residents (Quezon City, Munoz) & South Area residents (Pasay) can take a bus or MRT ride […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

How to go to Convergys Bacolod?

Question: How to go to Convergys Bacolod? Answer: Convergys Philippines has a satellite call center office located in Two San Parq along Lacson St., Bacolod City. Residents from Bacolod can take a jeepney ride going to Robinsons Place Bacolod; alight at Sta. Clara ave and take a 5 minute walk to reach Convergys Bacolod. Nearby […]

How to go to Convergys Alabang?

Question: How to go to Convergys Alabang? Answer: Convergys Philippines, one of the biggest call centers in the Philippines, has an office in Alabang Muntinlupa. Convergys Alabang is currently located in Northgate Cyberzone. Convergys Alabang is perfect for Las Pinas & muntinlupa residents as it is just a jeepney ride along Alabang-Zapote road. If you […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]