Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

How to go to Convergys Makati?

Question: How to get to Convergys Makati? Answer: Convergys Philippines call center main office is located in Ayala, Makati City. Convergys also has 4 more satellite offices scattered in Makati City. Convergys Makati main is currently located in Convergys Building, Salcedo cor. Ayala Avenue. Convergys PBCom is located in PBCom tower along ayala. Convergys Enterprise […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Startek Philippines

Startek Philippines is a business process outsourcing (BPO) company with over 25 years of experience in to creating a constructive and affirmative impact on its clients’. It works under the mission to empower its people to contest for its customer’s products to ensure a return of value to its stakeholders. Responding to the rigors of […]

How to go to Convergys Eastwood-Libis?

Question: How to go to Convergys Eastwood-Libis? Answer: Convergys Philippines has a call center office located in MDC 100 Building along Eastwood Avenue, Eastwood-libis, quezon city. Nearest landmark to Convergys Libis is Citibank building (fronting MDC building). North area residents (Quezon City, Munoz) & South Area residents (Pasay) can take a bus or MRT ride […]

Job Interview Assessment for Call Center

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

How to go to Convergys Bacolod?

Question: How to go to Convergys Bacolod? Answer: Convergys Philippines has a satellite call center office located in Two San Parq along Lacson St., Bacolod City. Residents from Bacolod can take a jeepney ride going to Robinsons Place Bacolod; alight at Sta. Clara ave and take a 5 minute walk to reach Convergys Bacolod. Nearby […]

How to go to Convergys Alabang?

Question: How to go to Convergys Alabang? Answer: Convergys Philippines, one of the biggest call centers in the Philippines, has an office in Alabang Muntinlupa. Convergys Alabang is currently located in Northgate Cyberzone. Convergys Alabang is perfect for Las Pinas & muntinlupa residents as it is just a jeepney ride along Alabang-Zapote road. If you […]

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer problems, issues and need especially hidden or unexpressed concerns, foster conversation with […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Top 5 Call Center Interview Questions

Do you have an upcoming job interview for a particular call center company? Are you feeling nervous already because you don’t have any idea what are the usual questions being asked by hiring managers? Do you have a call center background already but still having jitters regarding interview questions? Is this your first take in […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Master list of Call center Interview Questions

The interview is an essential and indispensable component of the recruitment process because it is through which that a potential employer can initially evaluate an applicant’s qualifications, personality and potential if they fit to the company requirements. While most call center companies have a structured questionnaire template, the formulation of what questions to ask during […]

How to get to Chartis Alabang?

Question: How to get to Chartis Alabang? Answer: Answer: Chartis Philippines has a satellite office located in The Paragon Corporate Center, Madrigal Business Park, Alabang – Muntinlupa City. Residents from Las Pinas, Muntinlupa and nearby areas can take a jeepney ride going to Alabang Town Center and alight near Acacia Avenue; then take a 5-10 […]

Iqor Test Questions and Answers

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor is one of the most renowned companies in the call center industry […]