Information: convergys mission statement

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

IBEX Global Solutions

IBEX Global Solutions a US based business process outsourcing company that provides superior customer services for over 10 years in integrated set of customer contact services. Headquartered in Washington, DC. IBEX Global has a network of over 20 call centers powered by more …

Logic Exam in a Call Center

Logic exams typically refer to tests that involve discerning logical numerical and geometrical patterns as well as their application to proper reasoning. This type of test is especially provided to evaluate the ability of an applicant to think logically and analytically. As part …

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even …