Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Call Center Best Practices: Tips to Increase Sales

The customers are every business lifeline. This is why businesses never stop looking for ways on how to increase their sales. What most of them fail to realize, though, is that there is one important aspect of the business that they need to focus on if they really want to improve their sales customer service. […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

IBM Philippines Job Openings

Collaborate with like-minded people in an environment that embraces individual differences, and rewards your best effort as you sprint your way to success. World-class training. Wealth of experiences. More opportunities. This is your chance to join a world leader. Customer Care Specialist for a US-Based Telco Account (Makati) at least 3 months BPO background Willign […]

Shell Business Service Centre

Shell Business Service Centre in Manila Philippines is the biggest Shell service center in the world among five others which are located in Capetown, South Africa, Chennai, India, Glasgow, Scotland, Krakow, Poland, and Kuala Lumpur, Malaysia. It is a wholly owned subsidiary of the Royal Dutch Shell plc. Shell Business Service Centre provides finance, human […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Difference between CSR and TSR

In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of a product or service from the call center’s account. This service is comprised by different […]

IBEX Global Solutions

IBEX Global Solutions a US based business process outsourcing company that provides superior customer services for over 10 years in integrated set of customer contact services. Headquartered in Washington, DC. IBEX Global has a network of over 20 call centers powered by more than 8000 professional customer service providers. In the Philippines, IBEX Global Solutions […]

Sykes Philippines Job Openings

Be part of the Call Center that Started it All – Sykes Join our Travel Account Sales Team and get P500 on the spot when you attend the first day of training. ¬†Earn as much as Php 45,000 in incentives alone! At least 18 years old and completed high schoolConversant in English languageWilling to work […]

Stellar Philippines Job Openings

PURPLE is the color of PURPOSE. Being a communication Assistant for Purple is a rewarding job that provides you with an opportunity to be the voice and ears of the speech and hearing impaired while earning Php 20,000 per month. If you can speak English fluently, a good listener, and can type as fast as […]

Pilipinas Teleserv

Pilipinas Teleserv is a contact center founded in the advent on the millennium that offers customer management services in multiple formats including voice, email, social networks, forums and even face to face contact. As one of the pioneers in the Philippine based contact center services, Pilipinas Teleserv call center is also a founding member of […]

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. In lieu of which, hereunder are some core values that generally applies […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Customer Frontline Solutions

Formerly Outsourced Telleserve Corporation, Customer Frontline Solutions, Inc. is a business process outsourcing company that specializes in providing frontline services that directly interfaces and communicates with customers. It was founded in 2008 after the entire tellering operations of Meralco, the Philippines top electricity distributing company, was fully outsourced to Bayad Center which is the company’s […]

TSR or CSR Job?

Customer service broadly refers to the provision of service to customers or clients in the whole duration of a purchase from before, during and after a purchase was made for achieve customer satisfaction. The person who provides this service is generally referred to as a customer service representative (CSR). A technical support service (TSR) on […]

Rapport Statements for Customer Service

Establishing rapport with customers is an integral part of customer service in order to establish relationship, facilitate understanding, create bond or affinity and relay empathy. Because call center companies are providing their services over the phone or other communication media such as email or SMS, the customer service is impersonal in nature. As such, agents […]

Paragon International Customer Care

Paragon International Customer Care, Ltd. Is an international business process outsourcing company specializes in providing cutting edge and value-added customer care services to companies around the globe. As its name implies, Paragon international aims of setting the global standard when it comes to customer service. Paragon International Philippines business philosophy is deeply rooted on sturdy, […]

ACS Philippines Job Openings

ACS serves global clients in the US, UK, Canada and Australia, and provides delightful service to its customers worldwide. ACS Philippines is expanding the business and looking for people to make the difference. Human Resource OJT Responsibilities: Assist Human Resource Associates in day-to-day tasks such as: -Initial Interview -Exam Facilitation -Document Filing -Outsourcing -Any general […]