Basics of Call Center Services

Call Center can be defined as a bodily location where a number of volumes of calls are being handled by an outsourcing company. Frequently a national office used for the reason or purpose of receiving and transmitting large volume of telephone request for the reason of communication and business. The majority of call centers work […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Call Flow Simulation

Call flow simulation is the artificial imitation or replication of a call process to model and identify how the call travels or shifts into the different stages or levels within the company operation. The simulation will actually provide or demonstrate to the concerned how a call is handled by the different departments or functions that […]

Call Center Mock Calls

One of the common tools used by the call center industry in training employees and evaluating applicants is the simulation tests. A simulation test is basically a test that replicates the actual work of a call center agent. This is usually through the use of mock calls in which a pre-recorded call is made to […]

What is a Call Center?

A call center is a centralized office the principally functions to receive calls to provide customer services or give calls to market products and services through a telephone. Depending on its trust and objective, the call center may receive incoming calls for product support or information inquiries or initiate outgoing calls to clients to market, […]

DialAmerica

DialAmerica is one of pioneering telemarketing companies which has roots since 1957. In 1963, Life Circulation Co. conducts a sales campaign for sports teams and non profit organizations. DialAmerica was established in 1976 and was derived from the telephone subscription unit of Life Circulation Co. From conducting sales campaign of magazine using the telephone, the […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Boost Sales in Call Center

One of the most important critical services that are often outsourced in contact centers is the marketing and sales functions of the company. In the call center industry, this is usually referred to as outbound calls as oppose to inbound calls, in which agents proactively call prospective customers to sell a service or a products […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Noda Contact Center

Interaction Platforms. Noda is a developer of contact software solutions such as service desk, call center, document management, inventory, sales management among others. Originally known as Naumen trademark, Noda was founded in 2001 in Russia when it developed VoIP solution based on H.323 protocol for handling a large number of telephone calls. Noda Contact Center […]

Global Support Solutions

Global Support Solutions (GSS) is a leading Philippine outsourcing company that specializes in both inbound and outbound customer support services. GSS Philippines was conceptualized to address the need for companies to free themselves of their time and resources to focus on their core operations and assign peripheral operations like customer service and outbound prospecting for […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

Gotalk Philippines

Gotalk, a business process outsourcing company that specializes in contact center services. Gotalk Philippines was established in 2005 by two Australian entrepreneurs Melbourne, Australia and Manila Philippines following the need to create an offshore contact center provider that meets the high standards required by Australian companies in the telecommunications, banking and financial services, insurance, media, […]

What is a Healthcare Associate?

A Healthcare Associate is a customer service agent that provides service to a healthcare account as insurance company or a hospital. This position serves as a¬†front-line¬†function in the health care delivery system. Depending on the level of healthcare associate, duties may vary. The basic functions of a healthcare associate includes receiving calls from patients and […]