Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Trans Visayan Marketing

Trans Visayan Marketing is the most preferred wholesale distribution company that merchandizes consumer products and good extensively, efficiently and professionally in Panay, which included the provinces of Aklan, Antique, Capiz, and Iloilo and the rest of Western Visayas Region. Trans Visayan Philippines was founded in February 2002 and had since expanded to become the sole […]

Pancake House Group

Pancake House, Inc. is a group of modern, dynamic, and perpetually progressing force in the casual dining industry in the Philippines. Pancake House Philippines is the first restaurant that offered pancakes and waffles as a delightful breakfast treat in a cozy restaurant with a backdrop of classic movie posters. Pancake House had since expanded to […]

Sanford Marketing Corp. – Savemore

SM Food Retail Group is the food retail arm of SM Investments that operates over 100 branches across the Philippines. It first launched the SM Supermarket in 1985 at the Ayala Center, Makati. In 1998, it launched the SaveMore Market as a stand-alone independent neighborhood supermarket in collaboration with Sanford Marketing Corp. These Savemore stores […]

Call Center Lifestyle in the Philippines

A lot of people are curious about the lifestyle of call center agents because they hardly see each other. This is because call center agents sleep during the day and is awake during the night. While rotating schedules may be available, some agents prefer working on night shifts because they are already used to the […]

Healing Galing Products & Outlets

Healing Galing is a naturopathy and natural remedies program pioneered and hosted by Dr. Edinell Calvario and Nestor Amistad Tan. The program is essentially an informative program for helping people cure different ailments from simple cases to chronic case of cancer, diabetes and other diseases. The people behind Healing Galing promotes self healing essentially through […]

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

How to go to Newfield Quezon City?

Question: How to go to Newfield Quezon City? Answer: Newfield International Philippines has another call center training center located in President Tower, along Timog Ave., Quezon City. Nearest landmarks to Newfield Quezon City are Merci Restaurant and Pan De Manila. Residents from Philcoa, Fairview and nearby Quezon City areas can take a jeepney ride going […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly reflected in the company name, agents in American chatlink are usually engage […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. In lieu of which, hereunder are some core values that generally applies […]

Intelenet Global Philippines

Intelenet Global Services is a premium business process outsourcing company with over 50 delivery centers and manned by more than 50,000 employees and strategically located globally to provide cost effective solutions and practical solutions to global companies in the UK, USA, Australia and India. Intelenet Global Philippines created its own full-bodied IT infrastructure comprised of […]