Rebuttals for Handling Difficult Customers

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try learn to manage and handle irate customers. These rebuttals are usually based on the company‚Äôs […]

How to Pass a Call Simulation Test

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to get a first hand experience of the services of the company. The exam mimics the […]

Castech Data Services

Castech Data Services is a Canadian company that provides offshore outsourcing services particularly in data entry, medical transcription, data conversion, litigation support; and analysis and abstraction of key information. Castech Data Services also provides programming and audio and video animation production services as well as contact center services for technical support, customer service and other […]

How to go to Asia Global Connect Cainta?

Question: How to go to Asia Global Connect Cainta? Answer: Asia Global Connect Medical Transcription main call center office is located in Youngstown village, Cainta Rizal. Nearest landmarks to Asia Global Connect Cainta are Saunterfield and Mei Dolls Cafe. Residents from Cainta, Taytay and nearby areas can easily reach Asia Global Connect Rizal via a […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

One Outsource Direct Corporation

Our Client’s success is our success. This is the mantra that emphasizes the oneness of One Outsource Direct Corporation with its business partners. One Outsource Direct Corporation is the business partner of choice for a company’s call center and business process outsourcing needs. One Outsource Direct Philippines provides the best outsourcing services delivered beyond what […]

Sun Life Philippines Call Center

Sun Life is a global insurance giant chartered in Canada in 1865 which aims of helping customers achieve lifetime financial security and operates in key markets across the world from Canada, US, UK, China, Japan, India, Philippines and Singapore, among others. In the Philippines, Sunlife pioneered life insurance in the country way back in 1895. […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

How to go to Teletech Cebu?

Question: How to go to Teletech Cebu? Answer: Teletech Philippines has a satellite call center office located in Oakridge IT Center, along AS Fortuna st., Banilad, Mandaue. Nearest landmarks to are BDO, Xing Cafe, and Suzuki Auto Mandaue. Residents from Mandaue can take a jeepney ride (route 22-I) going to Oakridge IT Center; alight near […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Acquire Philippines Job Openings

Customer Service Reinvented. Upholding a Culture of Ownership. Simply Authenticity. Be Part of Our Outbound Sales Dayshift Team. Join us now for a prosperous 2013! Now Hiring: Inbound Sales Outbound Sales Customer Service Technical Support Directory Assistance Day and Night Shift Positions available Are you a Top Seller? Come join Acquire Philippines Outbound Sales Team. […]

A&E Global Fusion Philippines

A&E Global Fusion, a California based BPO Company that provides IT outsourcing services and contact center services. For the former, the company providing in IT-enabled services and consultancy to connect clients with top-tier technical professionals to fulfill projects and deal with current technology needs. This includes project management, system integration, software development, web development, conversion […]

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Noda Contact Center

Interaction Platforms. Noda is a developer of contact software solutions such as service desk, call center, document management, inventory, sales management among others. Originally known as Naumen trademark, Noda was founded in 2001 in Russia when it developed VoIP solution based on H.323 protocol for handling a large number of telephone calls. Noda Contact Center […]

Technocall Philippines

TechnoCall Corporation is a business process outsourcing/contact center solutions firm that provide world class business IT solutions to firms especially from Canada, UK and Australia. Its corporate name is reflective of its mission to deliver exceptional customer contact services through state of the art technology in a VOIP-based on-demand contact center solution. Technocall Philippines envisions […]

Transcosmos Logicall

The logical choice, Transcosmos Logicall is a business process outsourcing company that specialized in outbound and inbound customer contact service, and technical support and customer relationship management. The company provides custom fit solutions in voice, email and web channels designed to improve one’s services and optimize costs which ultimately translate to higher revenues for the […]

Global Support Solutions

Global Support Solutions (GSS) is a leading Philippine outsourcing company that specializes in both inbound and outbound customer support services. GSS Philippines was conceptualized to address the need for companies to free themselves of their time and resources to focus on their core operations and assign peripheral operations like customer service and outbound prospecting for […]

AOL Member Services Philippines

AOL Member Services is a subsidiary of eTelecare Global Solutions/Stream, a global provider of business process outsourcing specializing on complex, voice-based segment of customer-care services including technical support, customer service, sales and customer retention. AOL Member Services on the other hand specializes on non-voice customer care and technical support delivery. AOL Member Services Philippines provides […]