Search Results for: dialogue handling guest in the cafe

DNATA Philippines

Dnata or Dubai National Air Travel Agency is one of the world’s largest air services providers offering ground handling, cargo, travel, and flight catering services across five continents. It started in 1959 as a small trading shop in Bur Dubai souk that offers …

Understanding Agent Occupancy

Agent occupancy refers to how busy are agents in actually handling a call. Thus, it is directly in proportion to the call workload and indirectly to the number of agents. Apparently, if there are more calls, agents become busier handling calls and agent …

Rosas Garden Hotel

Rosas Garden Hotel which literally translates to Roses Garden hotel is a four star 24 room hotel that prides itself to quench the desires of all types guest including business travellers and leisure guests. Its rooms are tailor fit to meet and surpass …

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …

B7Stars International

Information drives results. B7stars International, Inc. is BPO firm that strikes a balance between European management principles, modern contact center technology, passionate professional Filipino call center agents, and reasonable pricing schemes. With its quality Control, Redundant and reliable systems, VOIP technology and Sales …

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by …

CPI Outsourcing Sitel

CPI Outsourcing is an outsourcing company that specializes in delivering attendance and payroll solutions, finance and accounting services as well as human resource development that is custom fit to the particular needs and requirements of the company. With its extensive experience and knowledge …

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of …

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. …

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly …

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two …