Rebuttals for Handling Difficult Customers

Rebuttals are refutations or effective responses that call center agents are trained about in order to handle difficult customers. Because the existence of difficult customers is common phenomenon, call center companies have prepared rebuttals or responses which their agents try learn to manage and handle irate customers. These rebuttals are usually based on the company’s […]

Handling Stick Office Romance

YOU cannot help it. You enter a workplace. You meet somebody. You both get closer and closer by the day, err, night. Before you know it, you fall for each other. Kayo na. Oh, sarap ng feeling, di ba, especially if your now-honey works in the same department and shift. But just because you’re inspired […]

Understanding Agent Occupancy

Agent occupancy refers to how busy are agents in actually handling a call. Thus, it is directly in proportion to the call workload and indirectly to the number of agents. Apparently, if there are more calls, agents become busier handling calls and agent occupancy increases. However, with more agents receiving the same no. of calls, […]

How to go to Asia Global Connect Cainta?

Question: How to go to Asia Global Connect Cainta? Answer: Asia Global Connect Medical Transcription main call center office is located in Youngstown village, Cainta Rizal. Nearest landmarks to Asia Global Connect Cainta are Saunterfield and Mei Dolls Cafe. Residents from Cainta, Taytay and nearby areas can easily reach Asia Global Connect Rizal via a […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

How to go to Teletech Cebu?

Question: How to go to Teletech Cebu? Answer: Teletech Philippines has a satellite call center office located in Oakridge IT Center, along AS Fortuna st., Banilad, Mandaue. Nearest landmarks to are BDO, Xing Cafe, and Suzuki Auto Mandaue. Residents from Mandaue can take a jeepney ride (route 22-I) going to Oakridge IT Center; alight near […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

B7Stars International

Information drives results. B7stars International, Inc. is BPO firm that strikes a balance between European management principles, modern contact center technology, passionate professional Filipino call center agents, and reasonable pricing schemes. With its quality Control, Redundant and reliable systems, VOIP technology and Sales and marketing professionals, B7Stars Philippines offers the most reliable effective and satisfactory […]

Dapper Day in the Philippines?

Step out in style. Dapper day is a twice a year event at Disney Parks wherein guests or visitors are encouraged to look their best, in whatever vintage tradition. This event was conceptualized by Justin Jorgensen for love of fashion, Disney, and Parks that come together in perfect harmony. Attendees are encouraged to wear different […]

Castech Data Services

Castech Data Services is a Canadian company that provides offshore outsourcing services particularly in data entry, medical transcription, data conversion, litigation support; and analysis and abstraction of key information. Castech Data Services also provides programming and audio and video animation production services as well as contact center services for technical support, customer service and other […]

Docomo InterTouch Business Solutions

DOCOMO InterTouch is a premier technology company providing a complete suite of solutions and network management services for the global hospitality industry. Docomo Intertouch is one of world’s largest hotel technology service providers, the provides unswerving and secure flexible and modular solution Broadband Internet Access, Interactive TV, In-room Entertainment that supports Interactive TV features and […]

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]

How to go to SEOP Asia Makati?

Question: How to go to SEOP Asia Makati? Answer: SEOP Asia Philippines main call center office is currently located in Vernida IV building, along LP Leviste st., Salcedo Village, Makati City. Nearest landmark to SEOP Asia Makati is Alfonso Cafe. If you are coming from Manila and nearby areas, take a LRT ride to Libertad […]

How to go to Wells Fargo McKinley?

Question: How to go to Wells Fargo McKinley? Answer: Wells Fargo Philippines main call center office is currently located in Commerce and Industry Plaza, along Campus avenue, McKinley Hills, Taguig city. Nearest landmarks to Wells Fargo McKinley are Amici Restaurant and Tokyo Cafe. If you are coming from EDSA, the fastest way to get to […]

CPI Outsourcing Sitel

CPI Outsourcing is an outsourcing company that specializes in delivering attendance and payroll solutions, finance and accounting services as well as human resource development that is custom fit to the particular needs and requirements of the company. With its extensive experience and knowledge in process planning, quality management techniques and outsourcing structures, it can readily […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly reflected in the company name, agents in American chatlink are usually engage […]

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. In lieu of which, hereunder are some core values that generally applies […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]