Information: dialogue satisfaction and dissatisfaction
Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals …
The International Survey & Marketing Services or ISMS is a market research company that offers competitive Intelligence, information-based marketing and investigative consulting services to companies desiring to expand to foreign markets. It believes that thorough information is the foundation of all successful business …
Customer service refers to that totality or a series of services provided to a customer before, during and after a purchase aimed to enhance customer satisfaction. Customer service standards refer to the benchmark or model by customer service should be facilitated. Every company …
Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …
Irate and difficult customers have already become a part of a call center agent’s life. If you have worked in a call center before, or maybe you are currently a call center agent, you would understand just how challenging this could be. Since …
Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …
Appointment setting is one of the most common services offered by many call center companies. Appointment setting is basically obtaining a schedule with a potential client with a time for dialogue so that company can better talk and offer a sales proposal to …
Established in August 16, 2001, Infosoft International Solutions, Inc. (INFOSOFT) exhibits the dynamism of an energetic, customer-oriented and highly professional workforce. Infosoft Philippines was founded by a group of IT professionals that have completed numerous projects accumulated through the years that concurrently honed their …
Founded in 2013, iMax BPO is a Philippine based business process outsourcing firm that specializes in Back Office Processing, Customer Service, Marketing Solutions, Professional Services, Sales and Saves Programs, and Technical Support, Social Media Marketing and Optimization, as well as Integrated and Customer …
Your Partner in Business and Knowledge Process Outsourcing. UCall Solutions is an American owned and managed call center and business outsourcing firm that specializes in technical support and inbound/outbound calling campaigns. Ucall Solutions Philippines was founded by Michael Williams in 2013 in response …
In order to survive and grow in the call center industry, it would be worthwhile to learn in advance the common problems of call center workers so that one can be more prepared and make the necessary adjustments before said problems arise. Hereunder …
Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport …
While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the industry. However, every …
The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of …
American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly …