Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

What Drives the Customer Experience?

In the call center industry, the customer experience refers to the totality of all conscious and subconscious experiences that a customer perceives which arises from ones interaction with the organization (through the customer representatives) over the duration of their relationship. It is constituted by the company’s sensible performance, and emotional, intellectual, social and physical sense […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Customer Benefit Services

Customer Benefit Services Cebu is business process outsourcing company that specializes in niche marketing. The company was incorporated in the Philippines in 2010 but had its roots from the auspices of Ron Johnson way back in 1972 that by experience have come to learn that sales is a numbers game. Johnson originally started as a […]

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. In lieu of which, hereunder are some core values that generally applies […]

Castletown Global Services

Castletown Global Services Inc. or CGSI is a leading web technology and business solutions firm established in 2012 that specializes in web design and development, online marketing, new media marketing, and customer service support. Castletown Global Philippines provides a unique co-located approach to online marketing which permits for businesses targeting Europe and Asia to tap […]

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of talking to them verbally. In which case, customer queries are responded to […]

Flat Planet Philippines

Flat Planet is an Australian owned outsourcing company established in 2001 which provides virtual assistants to small and medium enterprises in Australia and the world. Flat Planet Philippines was founded by two Australian executives from the outsourced business services who aimed in unlocking the high value talent available in the Philippines and providing them rewarding […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

iStaff Outsourcing Services

iStaff Outsourcing Services is an offshore solutions provider that provides companies with the right team of skilled and seasoned professionals to implement your projects, programs and business operation from short-term project-based engagements to full-term staff leasing services. iStaff Outsourcing Services provides consultancy to identify and map out the kind of services most fit to your […]

Call Center Selling Tips

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them to demonstrate. Selling over the phone mainly relies on the salesman ability to market the […]

What is Sutherland?

The Sutherland Company has a strong support to one another as their continued supports to individuals as part of a team. The company dedicated to commit the on-going community involvement and working to provide and preserve the environment. They are dedicated to provide quality services to their client, they believe that with good ethics and […]

Sciformix Philippines

Trusted services built on science. Sciformix Corporation is an international service provider biopharmaceutical, generic pharmaceutical, consumer product, medical device and contract research industries. It is founded in Massachusetts USA by Ajit Nagral, and Chitra Lele who envisioned of creating a company that will specialize on science-based services to pharmaceutical organizations. From its Safety & Risk […]

Tips to Multiply Product Sales

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products that sells is a big help in multiplying a sales. By means of constant follow […]

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly reflected in the company name, agents in American chatlink are usually engage […]