Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Customer Benefit Services

Customer Benefit Services Cebu is business process outsourcing company that specializes in niche marketing. The company was incorporated in the Philippines in 2010 but had its roots from the auspices of Ron Johnson way back in 1972 that by experience have come to learn that sales is a numbers game. Johnson originally started as a […]

Paragon International Customer Care

Paragon International Customer Care, Ltd. Is an international business process outsourcing company specializes in providing cutting edge and value-added customer care services to companies around the globe. As its name implies, Paragon international aims of setting the global standard when it comes to customer service. Paragon International Philippines business philosophy is deeply rooted on sturdy, […]

Access Worldwide Philippines Job Openings

Imagine Working with only the Best from Both Groups (Sales & Customer Service) Inbound Sales Representatives Work with a pioneer group of top sales and customer service representatives Handle calls and sell for the top telecom company in the US Signing Bonus of Php 15,000 Start earning commission as early as Training Phase. Now Hiring […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Assurance Statements in Customer Service

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many ways in which assurance to customers can be conveyed in order to pacify and satisfy […]

24/7 Customer Philippines Job Openings

Join the [24]7 Life – The Intuitive consumer experience company Pioneer Retail Account – US retail Program for our Ortigas Site! Customer Service RepsCustomer Sales RepsTechnical Service RepsFinancial Service Reps Join our Pioneer Chat Account! Intui-Chat: Revolutionizing Consumer Chat experience Customer Sales RepresentativesTechnical Service RepresentativesCustomer Service RepresentativesFinancial Service Representatives Chat Solutions Specialists We encourage Job Shifters and Fresh […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. In lieu of which, hereunder are some core values that generally applies […]

Obstacles to Customer Service

Customer service is the care or attention that a client receives before, during and after a purchase, which constitutes a big factors in the client’s decision to purchase and to measure value or product quality. Customer service is at the heart of the call center industry because it is basically the primary service that a […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Sykes Philippines Job Openings

Be part of the Call Center that Started it All – Sykes Join our Travel Account Sales Team and get P500 on the spot when you attend the first day of training.  Earn as much as Php 45,000 in incentives alone! At least 18 years old and completed high schoolConversant in English languageWilling to work […]

Customer Service Standards

Customer service refers to that totality or a series of services provided to a customer before, during and after a purchase aimed to enhance customer satisfaction. Customer service standards refer to the benchmark or model by customer service should be facilitated. Every company has the right to establish its own standards for customer service. These […]

Customer Frontline Solutions

Formerly Outsourced Telleserve Corporation, Customer Frontline Solutions, Inc. is a business process outsourcing company that specializes in providing frontline services that directly interfaces and communicates with customers. It was founded in 2008 after the entire tellering operations of Meralco, the Philippines top electricity distributing company, was fully outsourced to Bayad Center which is the company’s […]

Chat Support Tips

Chat support is a form of customer service channeled online via chat or written real time communication. It is an important tool for facilitating customer support and sales strategy which has certain distinct advantages over a verbal communication. In order to effectively capitalize and reap the benefits of chat support, here are some tips in […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]