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Ben Line Agency Philippines

Your partner in Asia. Ben Line Agency is a privately owned shipping agency that focuses in the Asian region whose history can be dated as far as 1825 when Alexander and William Thomson, set up their own account as ship brokers and ship …

Orient Overseas Container Line (OOCL Philippines)

Your Vital Link to World Trade. Orient Overseas Container Line or OOCL is one of the world’s largest integrated international container transportation, logistics and terminal companies that is based in Hong Kong that provides fully-integrated logistics and containerized transportation services, with a network …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in …

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …