Night Differential for Call Centers

Night Differential is an additional amount paid to an employee who works at night between 10 p.m. and 6 a.m. This pay is compulsory as provided by the Labor Code of Philippines. Article 86 of the Labor Code stipulates that “every employee is entitled to a night shift differential or night shift pay of not […]

Maximize Performance during Night Shift

The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during the night shift is a must, which is problematic because humans are programmed to sleep […]

Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

How to Compute Back Pay in the Philippines?

What is back pay? I have thought really hard before I started writing and just trying to grasp the entire meaning of it. I have been in the BPO industry for quite some time now yet personally, I have never had any major experiences of getting a back pay due to miscalculations for my salary. […]

Hazard Pay in Call Center

Hazard pays pertain to compensation given to employees because of the risky nature of one’s job. For instance, firemen and miners are usually given hazard pays because the execution of their jobs entails inherent dangers to their lives. In some instances, such hazard pays are given because of the risky location of the workplace. For […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Computation for Tax Refund

People normally pay for their withholding tax and the necessary deductions are being computed by the accounting department of a given company. There is a table that serves as a guide to employers on how much should be deducted from their employee’s actual gross income. Normally it is between 5 to 32 percent depending on […]

Teleperformance Philippines Job Openings

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How to Change Sleeping Habits of Call Center Agents

The Call center industry is one of the biggest employers of Filipinos today especially for young college graduates. In some cases, a college degree may not even be necessary. What is important is that one speaks fluently in English. The rest of the requirements can be addressed tor proper and sufficient training. The work of […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Hazard Pay in the Philippines

Hazard pay is a compensation given to employees whose work is hazardous or dangerous in nature or report for work in stations or areas where conditions are dangerous such if there is war or active hostilities. In the Philippines, hazard pay is provided by law to military and police officers (for their vulnerability to physical […]

Working Conditions for Call Center Employees

Working condition is a very broad term which can refer to the physical working environment as well as the well being of the employee. For this discussion, only a broad overview will be given about the working condition of call center employees especially focusing on what are apparent and very common experiences. First of is […]

Call Center Ghost Stories

Ghosts are practically everywhere. If man is able to successfully land on Mars one day, it is not far from possible that a ghost story in Mars will also arise. In the call center industry, ghost stories are also prevalent. Some may be true while others may be fabricated. The proliferation of ghost stories in […]

Call Center Salary (Entry level to highest position)

Working in a call center is a very fulfilling job. In the Philippines, if you work as a call center agent can receive a good pay and eventually will be promoted. That is why many job seeker as a call center agent wish to land a job as an agent. Compensation perse is the main […]

Call Center Lifestyle in the Philippines

A lot of people are curious about the lifestyle of call center agents because they hardly see each other. This is because call center agents sleep during the day and is awake during the night. While rotating schedules may be available, some agents prefer working on night shifts because they are already used to the […]

Surviving Shifting Schedules

Surviving shifting schedules is one the common and biggest challenges of employees and agents working in call centers. Most call center agents find themselves working irregular hours in rotating shifts to equally give chance to other agents to have the normal working hours. There is only one obvious way to survive shifting schedules and that […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Dressing Up In Call Centers

Most call center companies do not impose a dress code. However some companies try to put up a dress code in order to maintain a business ambiance in the office. However, there are usually no prescribed uniforms that employees must wear. In most instances, employees and agents are ask to wear casual attire which they […]

Acquire Philippines Job Openings

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Managing Tardiness

Tardiness pertains to the habit of not coming on scheduled time. It is also synonymous to habitual lateness. Tardiness in the call center industry is a common problem especially among call center agents because of the nigh shift schedule of the work which practically changes the lifestyle of a person. Working at night and sleeping […]