EastWest Bank Call Center

EastWest bank was established on July 6, 1994 as the Philippines 34th commercial bank operating in the country. It was on the same year that the Bangko Sentral ng Pilipinas permitted the East West Bank its commercial banking license. EastWest Bank will not operate without the help of the Filinvest Group of Companies, and soon […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

Bank of America Philippines

Founded in 1874 as the Nations Bank, Bank of America assumed its current name when it acquired a San Francisco-based bank named Bank of America. Today, BA stands as the biggest financial holding company with global assets of $2.13 trillion, which offers banking and non-banking services locally and internationally. It is the largest commercial bank […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

JPMorgan Chase Philippines

JPMorgan Chase is a leader in investment banking, financial services for consumers and businesses, financial transaction processing, asset and wealth management and private equity. JP Morgan Chase expanded their call center operations in the Philippines and offer various offshoring operations such as credit collection and home mortgage. JPMorgan Chase is pioneering in financial services and […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

How to go to EastWest Ventures Ortigas?

Question: How to go to EastWest Ventures Ortigas? Answer: EastWest Ventures Connect main call center office is currently located in Prestige Tower, along Emerald avenue, Ortigas Center, Pasig City. Nearest landmarks to EastWest Ventures Ortigas are KFC and Starbucks Emerald. If you are coming from EDSA, take a MRT ride to Ortigas station; then take […]

EastWest Ventures Connect

EastWest Ventures Connect is a complete offshore outsourcing company that specially caters small and medium sized businesses gain the advantage and benefits of international outsourcing. It owns a huge portfolio of commercial voice & data clientele that permit it to provide premium long term, cost efficient and reliable services at the best prices. With its […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

Deutsche Knowledge Services

Deutsche Bank is an international banking and financial services company that is headquartered in Frankfurt, Germany. It was founded in 1870 in Berlin specializing in foreign trade. Today, the bank is one of the biggest foreign exchange dealers across that globe with a market bite of over 20 per cent. In the Philippines, Deutsche Bank […]

Telus Philippines Job Openings

Discover your own tropical career paradise. Join TELUS today and be part of summer’s hottest team! Now Hiring: Sales Representatives Technical Support Representatives Customer Care Representatives Chat Support Representatives Customer Experience Coaches Team Leaders Sales Coaches IT Professionals Human Resource Professionals Finance Professionals CSRs & TSRs for TELUS Taguig 50 TSR for DSL Connection Account […]

Transcom Philippines Job Openings

Excellence in technology and innovation meets excellence in global customer service. Transcom joins forces with Samsung in a partnership that will surely expand you opportunities.  Come and join our expanding family and enjoy competitive compensation package, various unique employee facilities and benefits and work conveniently within Australian hours. Smile at better opportunities! Email/Chat Support Representatives […]

Hiring Undergraduates in Call Center

The call center industry is one of the few professional industries that provide opportunities of employment for college undergraduates. The reason is quite simple. Certain professional positions in a call center company do not really require a college degree. The English communication skill of an applicant is what is important. Moreover, potential agents anyway would […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

How to go to East West Makati?

Question: How to go to East West Makati? Answer: EastWest Bank main call center customer care office is situated in PBCom Tower, along Ayala avenue, Makati City. Nearest landmarks to East West Makati are SSS Building and McDonalds. Residents from South Area (Cavite, Paranaque, Las Pinas) can take a FX taxi ride going to Makati […]

How to get to Mirof Cebu?

Question: How to get to Mirof Cebu? Answer: Mirof Philippines has a satellite call center office located in Kang Ha Building, along Lapu-Lapu corner Osmena Boulevard, Cebu City. Nearest landmarks to Mirof Cebu are DTI Cebu and Plaza Independencia. Residents from Cebu can take a jeepney ride (route 17-b) and alight in front of Kang […]

How to go to Call Center Academy Cebu?

Question: How to go to Call Center Academy Cebu? Answer: Call Center Academy has another satellite call center training center in VEG building, along Gen. Maxilom avenue, Cebu city. Nearest landmarks to Call Center Academy Cebu are Iglesia ni Cristo Cebu, Caltex Gas Station and Fooda. Cebu residents can easily get to Call Center Academy […]

APAC Philippines Job Openings

APAC Philippines is opening exciting opportunities to more than 600 Inbound Customer Service Representatives to be based in its Araneta Center and Alabang work sites. For starters, APAC Philippines will provide competitive salaries commensurate to experience. We have career opportunitites for more than 1000 Customer Service Representatives to be based in our Alabang, Cubao and […]

Contact Center Association of the Philippines

The Contact Center Association of the Philippines (CCAP) is the official organization of call center companies in the Philippines that aims to promote the Philippines as the top destination for outsourcing contact center services and formulate professional standards and practices to ensure superior and world class quality services. CCAP is engaged in organizing learning, trading […]