Information: empathy statement for call center agents

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in …

NCO Philippines Job Openings

Call Center Agents for Immediate Hiring! Training and Quality Manager Team Manager – Sales (QC) Senior Operations Manager (Clark, Pampanga) HR Masterdata Administrator Apply Now! free prepaid phone cards for those who will pass the day’s assessment. Available Positions: Technical Support Representatives Customer …

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to …

Logic Exam in a Call Center

Logic exams typically refer to tests that involve discerning logical numerical and geometrical patterns as well as their application to proper reasoning. This type of test is especially provided to evaluate the ability of an applicant to think logically and analytically. As part …

Ownership Statements Call Center

In a call center setting or any business engaged with customer service or dealing directly with customers, taking ownership pertains to a philosophy in which one puts oneself in the shoes of the customer. Own the customer problem or issue and conduct the …

Call Center Voice Modulation

The modulation of voice is important for call center agents in order to make their verbal speech clearer and more interesting. Modulation of voice basically involves moving the pitch or tone of the voice up and down as oppose to a dull even …