Philippines Laws on Call Center

General laws relating to labor is basically contained on the Philippine labor code. There are particular provisions that generally refer to labor which applies to the call center industry such as employment of night workers, mandatory deductions and health guidelines, rights of women, provisions on overtime work and holidays, night work schedules, penalties or erring […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Provincial Call Centers

The boom in the call center industry is felt not only in the metropolis but also in the provinces as many call center companies start sprouting in provinces especially in Freeport zones. The boom of call centers can primarily be attributed as a cost saving measure for companies abroad. Many call centers moved to countries […]

Access Pointe Contact Solutions

No matter what kind of profession or industry you are looking through navigating the employment market can be difficult. Job seekers are finding hard to look for companies that matches their needs, goals and qualifications. In addition, even employers are getting a hard time finding the right person who will fit the job description and […]

Call Center Regular Employee

The term “regular” is a classification of employment according to one’s tenure often contrasted against casual employee. According to the Labor Code of the Philippines, an employee is regular if one is has rendered at least one year of service, whether continuous or broken. An employee is also considered regular even if evinced only by […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Catch That Elusive Sleep – Quick!

You’ll be surprised – it’s not just your job that affects how you sleep, but also how long takes you to get to your job. If your eyes suddenly felt heavy just by looking at those zzzz’s, it means one thing – ya gotta get some sleep. Seriously. Lack of sleep, according to a British […]

Philippines vs India Call Centers

The two contenders for offshore outsourcing are India and Philippines. While both countries have their own current niches in the type of business processes that are outsourced, the Philippines remains as one a top destination for the contact center BPO? Why is this so? While India had been a center for outsourcing for many years, […]

Non-Voice BPO Training

Non-voice business processes generally pertain to a wide range of services which included financial accounting support services, IT programming and software development, multimedia development including animation, engineering and design services , transcription (medical and legal transcription), and even writing services. However with the inclusion of the term “non voice”, this term may specifically pertain to […]

Call Center Attrition Rate

While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the industry. However, every year, there are also many people leaving the industry, shifting careers and […]

Top Call Center Training Schools

Being branded as top school for call center training is very much appreciated. It is a plus points or bonus on the part of the schools as well as for the students studying in a top school for call center agent. There is an advantage if graduated in this particular school, because finding a job […]

Petron Philippines Careers

Petron Philippines Careers sounds very interesting. Once employed in this prestigious company need not to worry about compensation and benefits given by Petron. Even an ordinary employee receives fair compensation compared to other oil companies in the Philippines. In Petron, they surely consider their Human Resource as the most valued asset in the company. They […]

Southgate Premiere

Your gateway to your future, Southgate Premiere Services is a training center and consulting company that specializes in providing training development services for “free” to professionals interested in joining the booming the BPO/Call Center industry. Unlike a recruitment agency, Southgate Premiere does not don’t get any cut from the salaries for successful applicants which the […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Access Worldwide Philippines Job Openings

Imagine Working with only the Best from Both Groups (Sales & Customer Service) Inbound Sales Representatives Work with a pioneer group of top sales and customer service representatives Handle calls and sell for the top telecom company in the US Signing Bonus of Php 15,000 Start earning commission as early as Training Phase. Now Hiring […]

Night Differential for Call Centers

Night Differential is an additional amount paid to an employee who works at night between 10 p.m. and 6 a.m. This pay is compulsory as provided by the Labor Code of Philippines. Article 86 of the Labor Code stipulates that “every employee is entitled to a night shift differential or night shift pay of not […]

Dressing Up In Call Centers

Most call center companies do not impose a dress code. However some companies try to put up a dress code in order to maintain a business ambiance in the office. However, there are usually no prescribed uniforms that employees must wear. In most instances, employees and agents are ask to wear casual attire which they […]

What is CSAT in BPO?

Working in a call center company can already identify what is the meaning of CSAT IN BPO. A CSAT is a survey that a customer’s receives after calling and talking with a call center representative. It is a customer’s satisfaction survey so to speak. This kind of survey is a part of input in the […]