Information: example asking and giving suggestion

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer …

Tips on Customer Retention

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To maintain the attraction …

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. …

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …

Dell Philippines

With its global customer program, Dell Customer Contact Center was able to offer specialized set of support services for its Asian customers. It centralized the ordering and billing processes, facilitated product customization particularly of proprietary software while maintaining the benefits of local distribution …

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across …

Process Improvement in Call Center

All companies must continually improve itself to maintain competitiveness. In the same manner, call center companies must continuously improve its business operations or processes to attain greater efficiency, provide better service or essentially remain competitive against its competitors. But how exactly will call …

Taglish Call Center

A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well …