Symbio Philippines

Symbio Philippines is a brand new call center company that can be found in Pasig City Philippines. It was founded and established by different experts behind the projects, and by the help of the contact center sourcing industry. Symbio Philippines was created to focus in giving simplified outsourced telemarketing from different company, customer support as […]

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer problems, issues and need especially hidden or unexpressed concerns, foster conversation with […]

Tips on Customer Retention

To maintain the customers in a particular business has many strategies and techniques to be considered. Tips on how to retain the costumers to stay connected and loyal in the business must provide additional patient in dealing with them. To maintain the attraction and retaining clients is very important to the achievement of any business. […]

VCustomer Philippines

VCustomer Philippines delivers the first-class multi-channel call center services and technology and the key to motivates and supports the grow sales of their clients as well as to intensified the customers satisfaction and to form a customer loyalty. It was already 12 years that vCustomer existed in the call center business. They have gone through […]

Helicon Technology Philippines

Helicon Technology Corporation is a world class-business Process Outsourcing Company in giving the best and quality services when it comes to contact center, creative services, and the technology support services. Helicon Technology Philippines is evolving and integrating services in giving highly modified and efficient BPO solutions to the companies back office lifestyle management services, by […]

Microtel Global Solutions

Microtel Global Solutions first name was First Source Business Solutions, it s a Philippine based Contract Center and BPO Company. It is privately owned and operated in the year of 2008 in the Philippines. Microtel Global Solutions prides itself on building strategic partnership with their respective partners that needs to have an English speaking inbound […]

iTouchPoint Technologies

Being committed to their clients and providing them the best quality services, these are iTouchPoint Technologies main company mission. Providing the best, cost-effective Business Process Solutions to their respective clients is their key in giving their clients the best service ever. iTouchPoint Philippines has the Experienced People, Best Practices and State-of -the- art Technology and […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

Dell Philippines

With its global customer program, Dell Customer Contact Center was able to offer specialized set of support services for its Asian customers. It centralized the ordering and billing processes, facilitated product customization particularly of proprietary software while maintaining the benefits of local distribution and localize onsite hardware support service. As part of its Philippine campaign, […]

Convergys Philippines Job Openings

Ignite Change. Telstra, Australia’s largest telecommunications company in partnership with Convergys, the premier BPO company in the Philippines invites you to make a difference. Come and join our expanding Aussie family. As we grow, so too will your opportunities. enjoy stability and a long fulfilling career – one with rewards and recognition for the great […]

Managing Tardiness

Tardiness pertains to the habit of not coming on scheduled time. It is also synonymous to habitual lateness. Tardiness in the call center industry is a common problem especially among call center agents because of the nigh shift schedule of the work which practically changes the lifestyle of a person. Working at night and sleeping […]

Process Improvement in Call Center

All companies must continually improve itself to maintain competitiveness. In the same manner, call center companies must continuously improve its business operations or processes to attain greater efficiency, provide better service or essentially remain competitive against its competitors. But how exactly will call center improve its processes. Hereunder are some ways. Standardization. The most common […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Taglish Call Center

A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well verse in talking in straight English. Call center companies that offer Taglish […]