Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Teletech Philippines Job Openings

Hit The High Notes! Join a group of spirited professionals who aren’t satisfied sitting in the audience. At Teletech, employees own the spotlight. So join us, and let your spirit shine. Telstra, Australia’s largest telecommunications company and Teletech, a pioneer in consulting, technology and customer care have created a partnership to enhance the level of […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of the new millennium and had since then made its market in perceptive […]

24/7 Customer Philippines Job Openings

Join the [24]7 Life – The Intuitive consumer experience company Pioneer Retail Account – US retail Program for our Ortigas Site! Customer Service RepsCustomer Sales RepsTechnical Service RepsFinancial Service Reps Join our Pioneer Chat Account! Intui-Chat: Revolutionizing Consumer Chat experience Customer Sales RepresentativesTechnical Service RepresentativesCustomer Service RepresentativesFinancial Service Representatives Chat Solutions Specialists We encourage Job Shifters and Fresh […]

Dell Call Center Philippines Job Openings

Ready to fine-tune your career? Meritocracy. Empowerment. A passion for technology and unique solutions. That’s what success sounds like at Dell. Explore our career opportunities, and discover how brilliant your career can be. Pasay and Quezon City Sites Technical Support Representatives provide phone technical support to dell system/product customers Senior HR Generalists Finance Manager When […]

Customer Satisfaction Spiels

Spiels are scripts of customer service representatives that are used to manage, deliver and express quality service to customers. In the call center industry where services are principally delivered through verbal communications, spiels are a source of customer satisfaction, which in turn reveals if customer needs are fulfilled or successfully addressed. While spiels are customarily […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Obstacles to Customer Service

Customer service is the care or attention that a client receives before, during and after a purchase, which constitutes a big factors in the client’s decision to purchase and to measure value or product quality. Customer service is at the heart of the call center industry because it is basically the primary service that a […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Best Customer Service Spiels

The best customer service spiels are characterized by its sincerity, optimism and focus on the customer’s needs. The sincerity of the spiel is determined ultimately by the agent, which is reflected in the spontaneity and naturalness of the voice, tone and delivery of the agent. Optimism on the other hand refers to the cheerfulness and […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Customer Frontline Solutions

Formerly Outsourced Telleserve Corporation, Customer Frontline Solutions, Inc. is a business process outsourcing company that specializes in providing frontline services that directly interfaces and communicates with customers. It was founded in 2008 after the entire tellering operations of Meralco, the Philippines top electricity distributing company, was fully outsourced to Bayad Center which is the company’s […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Develop Computer Services Calls

Help desk is at the core of tech support service. Support services can be as simple as providing operation instructions to as complex as diagnosing and solving a system problem. And much like any other customer service script, it starts with a general greeting and introduction which is important to develop customer confidence and provide […]