What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

Call Center Attrition Rate

While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the industry. However, every year, there are also many people leaving the industry, shifting careers and […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Operations Manager Job

The Operations Manager of the call center must essentially manage the daily routine operations of the business to ensure that it meets the company’s established goals, objectives and expectations. It involves ensuring that business plan of the company is correctly executed as planned by management and ensure that the company’s policies and procedures are strictly […]

Computer Technician in Call Center

A computer technician is a person who preserves and cares for the computer to maintain its proper conditions. They repair and maintain computers and servers. As a technician, the task is to protect and include building or configuring new parts of the computer which is the hardware, they know how to install and updates new […]

BPO Brokers

Business Process Outsourcing is the practice of turning over support business functions to specialized service providers usually in countries like the Philippines that offer cheaper labor. A direct outsourcing contract involves two parties namely the outsourcing company and the outsourcing service provider. In an indirect outsourcing contract, a third party usually called a bpo broker […]

Call Center Management during Holidays

When Philippine holidays are on the midst like Christmas, New Year, the Holy Week and All Saint’s Day, most Filipino workers are excited. The same is true among call center agents because it is a time of vacations with their loved ones, going home in the provinces, family reunions and get-togethers with friends. While most […]

Westline Asia

Working as a call center agent is a rewarding job. That is why the WESTLINE Asia is looking for a potential candidate that will employ in their biggest and booming company. The candidate must possess at least a High School Diploma, a Vocational Diploma, short courses certificates, bachelor’s/college degree in any field of studies. The […]

Data Analyst Exam and Interview Tips

A data analysis is a professional engaged in the inspection, cleaning, transformation, scrutiny, modelling and examination of data to deduce and highlight useful information for business decision making. Data analysts are usually officers who have attained extensive experience in the industry or field and have become knowledgeable of its ins and outs. The exam for […]

Conventas Philippines

Performance Solutions Delivered. Conventas is a BPO firm that specializes in marketing and sales with a huge knowledge base which sets it apart from others. Conventas Philippines not only sets to achieve target sales of its partner clients but eyes on continually outperforming competitors, providing service at a lower cost, and providing better and faster […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Common Tardiness Policies for Call Centers

Regular attendance and punctuality in the call center industry is extremely important because the nature of the customer service work entails timely service which can only be delivered at work at the right time and at the right place. The work of call centers is not something that allows for flexibility in time like researchers. […]

Filipinism Examples

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers. A good example of Filipinism is the phrase “major major” as popularized by Miss Philippines Venus Raj, 4th runner-up in Miss Universe 2010. […]

Managing Tardiness

Tardiness pertains to the habit of not coming on scheduled time. It is also synonymous to habitual lateness. Tardiness in the call center industry is a common problem especially among call center agents because of the nigh shift schedule of the work which practically changes the lifestyle of a person. Working at night and sleeping […]

Taglish Call Center

A taglish call center is a call center company which renders its contact services in English and in Tagalog or a combination of both known as Taglish. This makes it a more sought after call center especially among Filipinos who are not well verse in talking in straight English. Call center companies that offer Taglish […]

Call Center Pick up Lines

Pick up lines are essentially off the rack or spontaneous dialogues typically used by men to initiate a dialogue or a conversation with a woman. These are lines that are intended to flatter, catch the attention, stimulate interest or cause a woman to smile which is the first step to get to know a girl […]

TRG Philippines

TRG stands for The Resource Group, a premiere international BPO company that provides equity capital, strategic management consultancy services, tailored solutions and exclusive technology (SATMAP) in the outsourcing industry. In short, TRG Philippines also acts as an outsourcing vendor to outsourcing companies. The serves to speed up profit growth, advance operational efficiency and significantly enhance […]