What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

How to be a Good Team Leader?

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve and excel in what they ought to do. He or she also coordinates with the […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

Power Words in Call Center

Power words in a call center can pertain to two concepts. First, it may refer to the book by Rye Gutierrez entitled “The Top 25 Power Words Every Call Center Agent Should Know”, which suggests that improving one’s vocabulary will help reduce stress in the call center, claiming that “taking calls without knowing the right […]

FPT Software Technologies

FPT Software Technologies is the leading and biggest software outsourcing company in South East Asia established in 1999 in Vietnam with over 6,000 software outsourcing projects and a global presence in diverse markets including Japan, America, Europe, South-East Asia and Australia. Guided by technological innovations, FPT Software Philippines commits to the highest level of customer […]

Cebu Tele-net Phils.

Cebu Tele-net is Japanese owned BPO/Contact Center that provides a complete range of contact center services placing the greatest priority on the dialog of the customer. Cebu Tele-net Philippines believes that its services involve putting its hearts and hospitality, as the Japanese would say “omotenashi”, into every single action it takes. Cebu Tele-net is a […]

Common Problems of Call Center Agents

In order to survive and grow in the call center industry, it would be worthwhile to learn in advance the common problems of call center workers so that one can be more prepared and make the necessary adjustments before said problems arise. Hereunder are common problems of call center workers that can push them to […]

Ucall Solutions

Your Partner in Business and Knowledge Process Outsourcing. UCall Solutions is an American owned and managed call center and business outsourcing firm that specializes in technical support and inbound/outbound calling campaigns. Ucall Solutions Philippines was founded by Michael Williams in 2013 in response to growing dissatisfaction and inadequacy of customer service experiences from regular BPO […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

Call Center Attrition Rate

While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the industry. However, every year, there are also many people leaving the industry, shifting careers and […]