Information: example dialogue of starting extending and ending conversation

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. …

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport …

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …

How to be a Good Team Leader?

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve and excel in …

Dell Philippines

With its global customer program, Dell Customer Contact Center was able to offer specialized set of support services for its Asian customers. It centralized the ordering and billing processes, facilitated product customization particularly of proprietary software while maintaining the benefits of local distribution …

Call Center Salary Scale

The call center industry in the Philippines relatively provides higher rates of salary compared to other industries. A starting salary could be as high as P15,000 a month, which is kind of rare in most other white collared industries. Because of the diversity …

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency …