Information: example of dialogue with social worker and angry client

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …

Eptica

Eptica is a global provider of multichannel customer interaction software largely based in the Singapore, US, France and UK. The company operates worldwide through its network of partners providing support through web self- service, chat, social customer service, email management, fax-letter-SMS and knowledge …

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. …

Counter Objection in Outbound Call

Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder are some tips to counter objection in outbound call. Objections vs. Concerns. While there is a thin line between objection and concern, an …

Call Center Career Growth

Becoming successful as a call center worker, takes a lot of hard work and perseverance. Career growth involves a lot of help, right decision making, right direction and of course prayers to God. Anyone trying to become successful in a chosen career takes …

Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of …