Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Call Script for Angry Customers

Calming and communicating with an angry customer is one of the biggest problems that agents regularly must contend to. Here are some tips to help handle irate customers. It would seem ironic to look for a call center script for an angry customer because an agent that would sound scripted is annoying and can even […]

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best way for building customer relations especially in the case of cold calling […]

Call Center Acknowledgment Spiels

Acknowledging clients is a basic component of customer service, which is provided the instance a customer walks in the company gates or makes a call in the case of the call center industry. A recorded acknowledgment spiel usually receives the call of a client which acknowledges the importance of the customer while explaining that an […]

Telus Philippines

As reflected on its name, Telus Philippines is one of the direct to the point no finicky companies that deliver to deliver. More than just an outsourcing vendor but a partner, the company aligns it objectives, value and culture of its agents to fit those of its clients for a seamless business partnership. Telus Philippines […]

Professional Alliance Consulting

It takes talent to know talent. Professional Alliance Consulting is a human resource outsourcing company that specializes in seeking talented, professional support staff with special skills and deploying them to the jobs that requires their skills and that will contribute directly for the growth of companies while providing employees with a growing professional career that […]

Acknowledgement Lines for Call Center Agents

Acknowledging clients is a fundamental element of customer service, which should be given the moment a customer walks in the door or in the case of a call, an agent receives a call. In most cases a recorded script is used to acknowledge a call from a customer, which often explains that all agents are […]

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two parties talking do not actually see each other hence, physical communications or […]

Vocus Philippines

Vocus Philippines is a US based outsourcing company that concentrates in giving cloud-based marketing and public relations software that assist companies to aim and encourage consumers from different online and social network channels as well as other online media channels. The company provides consistent set of services that assimilates social marketing, search engine optimization (SEO). […]

Onward Process Solutions

Onward Process Solutions (OPSBPO Inc.) is a BPO company that especially caters small and medium sized enterprises to help them attain their objectives by providing modern solutions accessible and scalable to their operations. Onward Process Solutions serves as the strategic partner of SMEs for success. Onward Process Solutions closely coordinates and collaborates with its client […]

Maximize Performance during Night Shift

The call center industry is most active during the night because most companies cater markets in the other side of the world in which the time difference necessitates call center companies to work at night. Thus, maximizing one’s performance during the night shift is a must, which is problematic because humans are programmed to sleep […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Counter Objection in Outbound Call

Outbound calls are more complex and vulnerable to objection and rejection especially because agents are involved in cold calling. Hereunder are some tips to counter objection in outbound call. Objections vs. Concerns. While there is a thin line between objection and concern, an agent must be able to clearly determine whether a customer raises an […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

SSS Call Center

The SSS or Social Security system is the government arm mandated to develop and promote a viable, universal and equitable social security protection strategy to the Filipinos working in the private sector. This is in line with the state policy to establish, develop and promote a social security system that will provide considerable protection to […]

StraightArrow Corporation

StraightArrow Corporation is a creative process outsourcing company that provide support services to digital creative agencies and studios, marketing teams and business owners in conceptualizing, designing, developing and implementing their advertising campaigns and marketing programs. Straight Arrow Philippines core service and talent is to provide creative talent to support small and large ecommerce companies. StraightArrow […]

Night shift or Day Shift?

Shifting is an employment practice used to schedule employees in order to ensure that company operates and provide service 24 hours of the clock each day. It is a common practice in the call center industry whose clients are in other parts of the world and thus considers the geographical time difference in providing service. […]

Call Center Career Growth

Becoming successful as a call center worker, takes a lot of hard work and perseverance. Career growth involves a lot of help, right decision making, right direction and of course prayers to God. Anyone trying to become successful in a chosen career takes a lot of guts and determination every step of the way. The […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Iqor Test Questions and Answers

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor is one of the most renowned companies in the call center industry […]