Information: example of guest complaint in restaurant conversation

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is …

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints …

Konsum Tech Philippines

Konsum Technologies is a BPO (Business process outsource) and VAS (Value-Added Service) company that is dedicated on web development, software and mobile applications development. The company was established in 2009, and through the years, Konsum Philippines was able to extend its service to …

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. …

Healing Galing Products & Outlets

Healing Galing is a naturopathy and natural remedies program pioneered and hosted by Dr. Edinell Calvario and Nestor Amistad Tan. The program is essentially an informative program for helping people cure different ailments from simple cases to chronic case of cancer, diabetes and …

Pancake House Group

Pancake House, Inc. is a group of modern, dynamic, and perpetually progressing force in the casual dining industry in the Philippines. Pancake House Philippines is the first restaurant that offered pancakes and waffles as a delightful breakfast treat in a cozy restaurant with …

Rosas Garden Hotel

Rosas Garden Hotel which literally translates to Roses Garden hotel is a four star 24 room hotel that prides itself to quench the desires of all types guest including business travellers and leisure guests. Its rooms are tailor fit to meet and surpass …

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by …

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, …

How to be a Good Team Leader?

A call center team leader or team lead is a person responsible for managing a group of agents, whose role is primarily to ensure that individual team members perform their job by reviewing their performance and coaching them to improve and excel in …