Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Call Center Pick up Lines

Pick up lines are essentially off the rack or spontaneous dialogues typically used by men to initiate a dialogue or a conversation with a woman. These are lines that are intended to flatter, catch the attention, stimulate interest or cause a woman to smile which is the first step to get to know a girl […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Healing Galing Products & Outlets

Healing Galing is a naturopathy and natural remedies program pioneered and hosted by Dr. Edinell Calvario and Nestor Amistad Tan. The program is essentially an informative program for helping people cure different ailments from simple cases to chronic case of cancer, diabetes and other diseases. The people behind Healing Galing promotes self healing essentially through […]

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]

Assurance Statements in Customer Service

Customer service is essentially providing assistance or help to customers. Assurance statements are actually words or statements that will assure and appease customers that help will be provided and their concerns, issues and problems will be resolved. There are many ways in which assurance to customers can be conveyed in order to pacify and satisfy […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

How to sound Convincing in an Outbound?

Call center jobs specifically outbound calling become successful and sound convincing has a number of ingredients needed. To strengthen the marketing business, one has to have a sales technique or strategy. Try to be warm and specific. Being convincing and believable to the customers will give an impact on the customers. Telephone marketing proven the […]

Sony Shared Services Philippines

Shared services pertain to the service one part or department of an organization where such service is commonly needed by other parts of the organization or company. The funding of the service is also shared thereby making the service provider in effect an internal service provider in the company. This helps in arranging administrative functions […]

Sabre International Philippines

SABRE stands for Semi-Automated Business Research Environment. Sabre International main office is place at Southlake, Texas USA. They have roughly 10,000 employees worldwide. Countries around the world like United States, Argentina, India, Philippines, Poland and Uruguay are the major development and customer care centers that services the SABRE International. Being the top employer and corporate […]

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]

How to go to Newfield Quezon City?

Question: How to go to Newfield Quezon City? Answer: Newfield International Philippines has another call center training center located in President Tower, along Timog Ave., Quezon City. Nearest landmarks to Newfield Quezon City are Merci Restaurant and Pan De Manila. Residents from Philcoa, Fairview and nearby Quezon City areas can take a jeepney ride going […]

Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]