Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Call Center Product Training Tips

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products and services is essential before one can effectively provide technical support or market the product […]

How to Conduct Product Training

To conduct product training must have the knowledge or the know-how on how to handle businesses. Many people have the ability to sell and communicate with diverse people. It doesn’t have to be professional in terms of selling a certain product. Actually sometimes it needs a lot of experience to do this. But if it […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Call Center Selling Tips

Selling over the phone is hard for the salesman to deliver and to explain, unless has the ability and expertise in doing so. Unlike when seeing personally the person wanted to offer a certain product it is easy for them to demonstrate. Selling over the phone mainly relies on the salesman ability to market the […]

Call Center Script Preparation

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center agents, to generate better sales leads for the company. In preparing a call center script, […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

Tips to Multiply Product Sales

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products that sells is a big help in multiplying a sales. By means of constant follow […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Upselling Spiels

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may opt to buy a DVD home theater system to compliment the entertainment needs that a […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Extra Income for Call Center Agents

It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important is that you do not shortchange the company you are working or find extra income […]

UConnects Philippines

UConnects Philippines is a fast growing contact center company from North America that specializes in outbound call center serves, telemarketing and telesales. The company especially caters international companies from the US and Canada. As its name suggests, UConnects Philippines connects the right products to its right market or customers. Selling is not about forcing people […]

What is an Outbound Sales Agent?

An outbound sales agent in a call center company is a call center agent tasked to call to potential customers to sell products and services of the company. It is termed “outbound” because calls are initiated by the agent. And it involves selling a product. An outbound sales agent is synonymous to a telemarketer who […]

Technoinfo Philippines

Technoinfo Philippines is topnotch BPO company specializing in outbound services namely telesales, telemarketing and market research. Technoinfo Philippines Telesales services included Customer profiling and surveying, List and database development and verification, Lead qualification and management, Product marketing, Sales model refinement and support, Team selling, Closed-loop reporting among others. Technoinfo Philippines employs highly skilled, experienced, trained, […]

What is Contoh Percakapan in Call Center?

“Contoh Percakapan” is a Bahasa Indonesia term which literally translates to “example conversation”. Contoh is example while Percakapan is conversation. In the call center industry, “Contoh Percakapan” essentially refers to an example dialogue between an agent and a customer. Many agents especially newbies look for a Contoh Percakapan so that they would have an idea […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]