Information: examples of dialogue between manager and customer

24/7 Customer Philippines

Founded on the vision to enhance the customer experience by controlling large data, insightful design and a knowledge structure to simplify the concept of customer service to achieve consumers objectives with the most minimal effort, 24/7 Customer Philippines was conceptualized at advent of …

Engaging Customer Through Chat

Communication is the social adhesive that starts, builds and strengthens relationship. There is no other way one can be friends with a stranger except through communication, either verbally or through actions. In the same vein, engaging customers in a dialogue is the best …

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer …

Call Center Core Values

Core values essentially differ depending on the values of the founders or management of the company. But since the call center industry is about customer service. The core values of call center companies often focuses or relates in attaining great customer experience delivery. …

Call Center Phenomenon

We often hear of the term call center. Everybody is talking about it: Great paying job, no need for college diploma or professional license, just the willingness to learn the acumen of the business, flexible in terms of working hours, and have good …

Non Voice Account

The call center industry is not limited to the voice calls whereby the customer representatives communicate with clients through verbal means. A non voice account pertains to an account in a call center wherein agents communicate with clients in written form instead of …

Filipinism Examples

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers. A good example of Filipinism is the phrase “major major” as …

Call Center Etiquette

Phone etiquette is at the core of the call center etiquette which is constituted by conventional code of polite behavior accepted in society or expected among members of the call center profession. In the call center industry, communications are purely verbal. The two …

American Chatlink

American Chatlink is a company involved in the marketing of international website memberships. This pertains to websites in which membership or subscription would entail payment to the site usually via credit card. The company has distinctively specialized in this market niche. As explicitly …