Acquire Philippines Job Openings

Customer Service Reinvented. Upholding a Culture of Ownership. Simply Authenticity. Be Part of Our Outbound Sales Dayshift Team. Join us now for a prosperous 2013! Now Hiring: Inbound Sales Outbound Sales Customer Service Technical Support Directory Assistance Day and Night Shift Positions available Are you a Top Seller? Come join Acquire Philippines Outbound Sales Team. […]

What is an Outbound Sales Agent?

An outbound sales agent in a call center company is a call center agent tasked to call to potential customers to sell products and services of the company. It is termed “outbound” because calls are initiated by the agent. And it involves selling a product. An outbound sales agent is synonymous to a telemarketer who […]

Call Center Phenomenon

We often hear of the term call center. Everybody is talking about it: Great paying job, no need for college diploma or professional license, just the willingness to learn the acumen of the business, flexible in terms of working hours, and have good communication skill and behavior. Students, professionals, even housewives and idle barrio people […]

How to become a Great Sales Rep

One of the most rewarding and challenging works is sales. Being a sale representative requires certain skills in order to be an effective one. In most cases, the salary of sales people are meager. This is because companies usually reward sales personnel in terms of their work productivity through commissions. And such commissions are indeed […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Sales Rain BPO

Sales Rain BPO provides other outsourcing services and methods to help companies reach their objectives and attain success. First of, Sales Rain Philippines provides outbound services such as aggressive telemarketing and sales, lead generation, appointment setting and other outbound campaigns (i.e. collections) to target market, which is the primary key to generating profits. Telemarketing is […]

Sitel Philippines Job Openings

Plan for your future and follow the right path. Be part of our Financial Account as a Customer Service Representative! This is your life. Choose to live it. Sitel Philippines Customer Service Representatives (Financial, UK & Telco acconts) Technical Support Representatives PHP 20,000 signing bonus for Canadian Telco Account PHP 21,000 package for Technical Support […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Tips to Multiply Product Sales

To multiply sales on certain products, you must have some tips to consider. When creating or producing the first sales, it must follow up with the customer. Giving “thank you” email, notes and add an advertisement for a certain products that sells is a big help in multiplying a sales. By means of constant follow […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

Call Centers in Dubai

With the advent of the social media revolution and dynamically changing profile of customers in the modern society has initiated the growth of the contact center industry in the Middle East particularly in Dubai. While the industry is still in the nascent stage compared to those in the Philippines and India, contact centers in Dubai […]

Gotalk Philippines

Gotalk, a business process outsourcing company that specializes in contact center services. Gotalk Philippines was established in 2005 by two Australian entrepreneurs Melbourne, Australia and Manila Philippines following the need to create an offshore contact center provider that meets the high standards required by Australian companies in the telecommunications, banking and financial services, insurance, media, […]

Call Center Empathy Examples

Empathy is the capacity to put oneself in the shoes of another to know emotionally what the other feels thereby allowing one to understand the person from within the point of view of that person. This attribute is an important skill of a call center agent who often engages in customer service because it allows […]

Best Spiels for Closing Sale

There are varieties of closing scripts that one can adopt or creative make for almost every imaginable scenario. This is especially true in retail sales whose closing scripts had become so common and routine that any suspecting customer can immediately recognize it’s a ploy. Hence, it is important for telemarketing agents to be more creative […]

Sterling Global Philippines Job Openings

Sterling Global Call Center Now Hiring! Inbound and Outbound Agents for: Local (Top Telco Account) U.S, Australian and UK accounts Qualifications: With or without call center experience minimum of 3 months outbound experience is an advantage Aggressive goal-oriented individuals with excellent communication skills willing to work on shifting schedules Call Center Agents Quality Assurance (QA) […]

Filipinism Examples

“Filipinisms” are English words or phrases resulting from the literal translation of Filipinos of English terms. They may not be necessarily grammatically incorrect but may not be comprehensible to native English speakers. A good example of Filipinism is the phrase “major major” as popularized by Miss Philippines Venus Raj, 4th runner-up in Miss Universe 2010. […]

Top Customer Service Closing Scripts

Closing Scripts pertain to the final words an agent would tell a customer or caller before finally ending the call. Extending help on the call by confirming if the customer does not have anything else he needs assistance with is just the initial step in ending a call with a bang. Here are some ways […]

Debt Collection Scripts and Rebuttals

One of the most difficult call center services is debt collection. This is an area in which many agents usually gets to meet irate, furious mad enraged fuming annoyed customers of all types. Agents in the debt collection service however, should understand that handling very angry customers is an integral part of the job and […]

Visaya Knowledge Process Outsourcing

Visaya Knowledge Process Outsourcing (KPO) Corporation is a company that provides outsourcing solutions to small to medium-sized companies in order for them to achieve quality at the least cost. Contrary to its name, Visaya KPO isn’t exclusively hiring Visaya people nor is it located in the Visayas region. More over, while its name includes KPO, […]

Probing Questions for Customer Service

Probing questions are questions directed to customers that are aimed to create building blocks or obtain background circumstances to allow an agent to create the best solutions to the customer’s problems. Probing questions can be used to build rapport with clients, understand customer problems, issues and need especially hidden or unexpressed concerns, foster conversation with […]