Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

How to Look Fresh and Refresh After the GY Shift

You hang your headset, stretch a bit, and stand up. Your GY (graveyard) shift is up. You are ready to hit home – and the sack. Then, you catch ‘somebody’ in the mirror. You look closely. Eeek! Is this me? Your hair looks damp from too much oil; your eyebrows are like stubborn stubbles sprouting […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

How to Lower Handle Time?

Average handle time (AHT) or simply handle time is measure used in the call center industry to quantify the time duration of one transaction. This is normally calculated from the customer’s initiation of the call up to the time the call is ended, which is included any hold time, talk time and other related activities […]

How to Conduct Product Training

To conduct product training must have the knowledge or the know-how on how to handle businesses. Many people have the ability to sell and communicate with diverse people. It doesn’t have to be professional in terms of selling a certain product. Actually sometimes it needs a lot of experience to do this. But if it […]

Hubwoo Philippines

Connecting companies – In a world that has grown world because of the advances of communications technology, Hubwoo is the company that helps companies to be part of the one single global economic entity. Hubwoo is a leading international provider of business to business (B2B) buying and selling solutions and business to customer (B2C) retailing […]

Call Center Recruitment Policy

The recruitment policy of call center companies is one of the most rigorous and thorough procedures across all industries because the call center agents hired by the company is the very product or service that represent the company’s brand. Moreover, the recruitment process is one of the most hectic and demanding functions of a call […]

CA Telemarketing

California Telemarketing, CA Telemarketing or CTI for short is a business process outsourcing company which specializes in telemarketing services. With modern consumer becoming more demanding than ever, companies are required to provide 24-7 customer support service, which CA Telemarketing makes possible. CA Telemarketing Philippines utilizes the power of the World Wide Web with cutting edge […]

Pilipinas Teleserv

Pilipinas Teleserv is a contact center founded in the advent on the millennium that offers customer management services in multiple formats including voice, email, social networks, forums and even face to face contact. As one of the pioneers in the Philippine based contact center services, Pilipinas Teleserv call center is also a founding member of […]

Integrim BPO Solutions

Integrim BPO Solutions can be considered as the fastest and growing company when it comes to Business process Outsourcing is concern. It caters to different services including inbound/outbound, it also engaged in services like, email and chat support to online suppliers and service providers who are in the line of entertainment sector and also the […]

Modern Imaging Solutions

Modern Imaging Solutions is one of the companies in the Philippines that cater in the medical transcription. It is now the fastest growing American Company that sells computer supplies to US companies and government institutions around the globe. Modern Imaging Solutions provides different call center operations for the global source of business supplies. Modern Imaging […]

Upsell Spiels in Call Center

Upselling is a sales process or strategy in which a seller introduces and persuades the client to purchase more expensive products or items by initiating add-ons or upgrades with the end objective of generating a more gainful sale. Upselling often involves promoting more cost-effective or beneficial products or services to the customer or merely providing […]

Upselling Spiels

Upselling is a sales strategy in which a seller initiates add ons, more expensive products or related products that may potentially interest the buyer to purchase more. For instance, a client interested in buying a brand new LED television may opt to buy a DVD home theater system to compliment the entertainment needs that a […]

Healing Galing Products & Outlets

Healing Galing is a naturopathy and natural remedies program pioneered and hosted by Dr. Edinell Calvario and Nestor Amistad Tan. The program is essentially an informative program for helping people cure different ailments from simple cases to chronic case of cancer, diabetes and other diseases. The people behind Healing Galing promotes self healing essentially through […]

Call Flow Simulation

Call flow simulation is the artificial imitation or replication of a call process to model and identify how the call travels or shifts into the different stages or levels within the company operation. The simulation will actually provide or demonstrate to the concerned how a call is handled by the different departments or functions that […]

Biz Direct Philippines

Bizdirect Inc. is a premium marketing and promotional company that offers services including as call center specialization, events management, bookkeeping services and response management. It envisions itself to be renowned marketing and promotional company that provides powerful promotional tools and marketing services to top companies in the world. Biz Direct Philippines commits itself in providing […]