Tips for Call Center Training

Training in call centers is a conventional approach to improving the performance and productivity of the employees and the overall service of the company. It usually involves conducting a needs assessment which determines what training needs to be given, formulating a training plan, implementing the training program and evaluating the training if it has effectively […]

Tesda Training for Call Centers

The call center industry is one of the booming industries in the Philippines that continuous to expand as more and more international companies are outsourcing their needs in the Philippines and more and more international BPO companies are moving their main operational centers in the Philippines. In lieu of which, there is a need for […]

How to get to Sitel Baguio?

Question: How to get to Sitel Baguio? Answer: Sitel Philippines has a satellite call center in Baguio city. Sitel Philippines is currently located in Baguio City Economic Zone (BCEZ), along Loakan Road, Baguio City. Sitel Baguio offers opportunity for Baguio residents to have a career in Outsourcing/Call Center. Sitel Baguio is accessible via jeepney ride […]

How to get to Convergys Baguio?

Question: How to get to Convergys Baguio? Answer: Convergys Philippines has a satellite call center office located in Baguio Technohub, Ordonio Drive, Camp john Hay, Baguio City. Residents from Baguio can easily get to Convergys Baguio via jeepney or taxi ride going to Camp John Hay; then take a 15 minute walk to along Ordonio […]

How to get to Sterling Global Baguio?

Question: How to get to Sterling Global Baguio? Answer: Sterling Global satellite call center office is located in PUso ng Baguio building, along Session Road, Baguio City. If you are coming from Metro Manila and want to apply/work for Sterling Global Baguio, you can take a provincial bus ride going to Baguio city. Buses bound […]

How to go to Aegis Baguio?

Question: How to go to Aegis Baguio? Answer: Aegis PeopleSupport has a satellite call center office located in PeopleSupport Building, along Harrison road, Baguio City. Nearest landmark to Aegis Baguio is SM City Baguio. Residents from Baguio can easily get to by taking a jeepney ride going to SM City baguio; then take a 5-10 […]

Call Center Product Training Tips

Product training is critical in the call center industry because agents should be knowledgeable about the products or services that they offer before acting in behalf of the accounts or the company who outsourced for their services. Knowledge of products and services is essential before one can effectively provide technical support or market the product […]

Top Call Center Training Schools

Being branded as top school for call center training is very much appreciated. It is a plus points or bonus on the part of the schools as well as for the students studying in a top school for call center agent. There is an advantage if graduated in this particular school, because finding a job […]

How to get to Interface Baguio?

Question: How to get to Interface Baguio? Answer: Interface Techno-Phil (ITI Philippines) has another call center office located in Del Rosario Bldg., Km4 La Trinidad Benguet, Baguio City. Nearest landmarks to Interface Baguio are Puregold & Pine Valley Plaza. Residents from Baguio can easily get to Interface Techno Baguio via taking a jeepney/bus ride to […]

Coastal Training Technologies

Founded in 1984 by Paul V. Michels, Coastal Training Technologies Corp. is a business process outsourcing firm that specializes in providing learning solutions for multinational companies around the world. worldwide. Coastal Training Philippines publishes employee training products covering a wide range of topics in the fields of healthcare, human resources, industrial skills, and safety and […]

How to pass Call Center Training?

After passing the recruitment process of a call center company, hirees are further trained before they are admitted to actually work in the company. At this level of application, the hirees are referred to as trainees in which they undergo an intensive and rigorous training before being assigned to actual work. The training period is […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Xynet Communication Solutions

Xynet is a member of RL Group of Companies which presently engaged in overseas recruitment local staffing, information and communications technology, public transport services, banking and finance, medical services and charity. Xynet Communication provides training solutions of the RL Group of Companies along with Ace International Training Corporation, One Nikkei-Philippines,Inc. and Nippon Human Resources Foundation,Inc. […]

Training School for Call Centers

While call center industry in the Philippines continually grows and the demand for call center agents still increases, getting employment to companies is still very competitive. A college degree is not an assurance of getting hired in a call center company. Instead, fluency in English communication is the key to getting employed. This means that […]

Prison Call Center

The concept of a Prison Call Center pertains to a call center whose operators, employees or agents are comprised of inmates. The call center office per se may be built inside a jail facility. The initiative of creating a prison call center was formulated by Senator Peter Cayetano. Dubbed BILIB I.T., this is one of […]

ChungDahm Philippines

Chung Dahm Philippines started in 2008 to provide premium quality of English online education delivered only a select group of instructors and mentors. ChungDahm Philippines recognized the effectiveness and efficiency of Filipino teachers in teaching English because they are third biggest English speaking population in the world whose culture is more akin to the west […]

Startek Philippines

Startek Philippines is a business process outsourcing (BPO) company with over 25 years of experience in to creating a constructive and affirmative impact on its clients’. It works under the mission to empower its people to contest for its customer’s products to ensure a return of value to its stakeholders. Responding to the rigors of […]

Call Center Perks: Keeping You Informed

Have you ever wondered why most people these days apply for a job in the call center industry? It’s not just about the high paying salary but it is also due to the fact that there are so many call center perks and benefits that they can enjoy once they work in this particular environment. […]

Buzzfon Philippines

Buzzfon is a Filipino VoIP solutions provider that aims in helping individual and companies make free IP to IP calls worldwide. Buzzfon Philippines main service product is the BuzzfonP2P, a free, compact and convenient soft phone that allow people to make crystal clear pc to pc calls possible without the choppiness, echoes or the static […]

Asia Talk Telecom

Asia Talk Telecom Philippines main services and products includes providing quality, reliable long distance services to meet their customers’ needs and wants in terms of communications. Asia Talk Telecom’s one of a kind customer’s services is to have saving plans that contains in –state, state to state and international long distance, these are designed to […]