Destiny Cable Customer Service

Destiny Cable is the second largest cable television subscription service in the Philippines today providing services in the national capital region and other metro areas in the provinces. It is currently known as Global Destiny Cable after it partnered with Global Cable in 2001, which further reinforced and standardized its cable television endeavors. Global Destiny […]

SPI Global

SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation. Starting off as a Knowledge Process Outsourcing provider in 1980, SPI Global has evolved as the biggest Filipino-owned business process outsourcing company that specializes in Content Solutions, Customer Relationship Management, and Healthcare support […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

CXC Global Philippines

CXC Global is a leading BPO firm that specializes in supplying contingent workforce solutions that help companies and contractors reduce costs and enhance profits delivering pioneering contractor management, compliance, risk mitigation, salary packaging, payroll and remuneration solutions. Previously known as Consultants Exchange Pty Ltd., CXC Global was established in Australia in 1992 and had since […]

ProView Global Philippines

Founded in 2006, ProView Global was designed to enhance a company’s process economics through wage arbitrage. Today, it has developed into a dependable resource for SMEs, empowering access to new sources of talent and business process transformation. ProView Global Philippines perpetuates continues to help reducing company’s operating expenses and capital expenditures through the application of […]

Stream Global Services

Stream Global Services is one of the most diversified business process outsourcing (BPO) vendors in the world that focuses on customer relationship management particularly sales and technical support which have increase revenues for its clients, improve operations and generate brand loyalty. With its special proficiency in client management, highly skilled workforce, and leading edge technology, […]

Sky Cable Customer Service

Established in January 1990, Sky Cable is the leading commercial cable TV service provider in the Philippines with over half a million subscribers. It provides postpaid cable TV service, prepaid cable TV service, and the fastest residential broadband internet service in the Philippines. These ranges of services are provided in different bundles and packages that […]

Matrix TV Philippines

Television in Indonesia started in 1962 in its capital city, Jakarta with government own and operated station called the TVRI. Said station monopolized the television broadcasting until 1989, when the first private commercial station, Rajawali Citra Televisi Indonesia was granted broadcasting license and soon operated after a year. Sometime in the same year, satellite television […]

Asia Netcom

Asia Netcom evolved from the creation of the submarine telecommunications cable system to connect countries in Asia, the Pacific, and the United States known as EAC (East Asia Crossing) through the joint ventures of Global Crossing, Microsoft and Softbank. The dotcom crash in 2002 forced the venture to sell its assets to a consortium led […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

Tricom Systems Philippines

Founded in September 1989, Tricom Systems (Phils.) aimed to modernize telecommunications and office automation in the Philippines by bringing the world’s best telecommunications equipment and technology to the country. At the moment, Tricom Systems is the Philippine distributor of Iwatsu, Fujitsu, Avaya business communication products and Octel of America. It is also an authorized systems […]

IGG Philippines

IGG Philippines or Internet Gaming Gate is a multinational BPO company that provides free online multiplayer games portal and international interactive digital entertainment. The company is also involved in the development of Social Games, Casual Game, Marketing, Advertising, Operations and Game Development. A subsidiary of SkyUnion Holdings HK, IGG Philippines was established in 2005. Since […]

Difference between CSR and TSR

In the call center industry, customer service is the most common service provided by the agents. Customer service essentially pertains to the provision of all types of service to clients of another company before, during and after a purchase of a product or service from the call center’s account. This service is comprised by different […]

Upsell Spiels in Call Center

Upselling is a sales process or strategy in which a seller introduces and persuades the client to purchase more expensive products or items by initiating add-ons or upgrades with the end objective of generating a more gainful sale. Upselling often involves promoting more cost-effective or beneficial products or services to the customer or merely providing […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]