How to go to Stream Clark?

Question: How to go to Stream Clark? Answer: Stream Clark Pampanga (formerly eTelecare Clark) is located in Building 2112-2113 within Clark Freeport Zone. In order to get to Stream Clark Pampanga, you can take a Provincial bus going to Dau/Baguio and alight at Dau terminal, then take a jeepney ride going to Clark-point/SM Clark. Then […]

How to get to OwensBPO Clark?

Question: How to get to OwensBPO Clark? Answer: OwensBPO Philippines main call center office is currently located in PhilExcel Business Center 3, along MA. Roxas Highway, Clarkfield, Pampanga. Nearest landmarks to OwensBPO Clark are Ateneo Clark and BDO bank. Residents from Mabalacat, Angeles and nearby Pampanga areas can take a jeepney ride going to SM […]

How to go to MontPac Clark?

Question: How to go to MontPac Clark? Answer: Montgomery Pacific Outsourcing Philippines has another satellite call center office located in Unit 18-A, inside PhilExcel Business Park, Clark, Angeles Pampanga. Nearest landmark to MontPac Clark is BDO Bank. Residents from Angeles, Mabalacat and nearby areas can easily reach MontPac Clark via jeepney ride to SM Clark; […]

How to go to iQor Clark?

Question: How to go to iQor Clark? Answer: iQor Philippines has a satellite call center office located in Berthaphil II Compound, inside Clark, Pampanga. Residents from Pampanga, Bulacan and nearby provincial areas can take a jeepney ride going to Clark C-point; then take another jeepney ride going to Clark Complex; alight near J & K […]

How to go to Elcell Clark?

Question: How to go to Elcell Clark? Answer: Elcell Philippines main call center office is currently located in G-I. Berthaphil III Compound, along Jose Abad Santos Ave., Clark, Angeles City, Pampanga. Nearest landmarks to Elcell Clark are Koko Buri and Philippine National Bank. Residents from Angeles, Mabalacat and nearby areas can take a jeepney ride […]

How to go to AOL Clark?

Question: How to go to AOL Clark? Answer: AOL Member Services Philippines main call center office is currently located in Bldg. 2112, along CP Garcia st., Clark, Pampanga. Nearest landmarks to AOL Clark are Asiana Greenville Resort and CDC building. Residents from Angeles, Mabalacat, San Fernando and nearby areas can take a jeepney ride going […]

How to go to Devco Clark?

Question: How to go to Devco Clark? Answer: Devco Philippines main call center office is currently located in Building 28, inside Phil Excel Business Park, Clark Zone, Pampanga. Nearest landmark to Devco Angeles is Jollibee Clark. Residents from Angeles, Mabalacat and nearby areas can easily get to Devco Clark via jeepney ride to Clark C-Point; […]

How to get to Sutherland Clark?

Question: How to get to Sutherland Clark? Answer: Sutherland Clark is perfect for Angeles City/Pampanga residents who wants to work in a call center. It located inside Berthaphil II, Clarkfield Pampanga. For pampanga residents, to reach Sutherland Clark, just take a jeepney ride to SM clark, then ride another jeepney to berthaphil II, alight at […]

How to get to Ivoline Clark?

Question: How to get to Ivoline Clark? Answer: Ivoline Contents Center has a satellite call center office located in Bldg. 5272 along C.M. Recto Highway, Clark Zone, Pampanga. Residents from Pampanga, Bulacan and nearby areas can take a jeepney ride going to Angeles/Clark; then take another jeepney going to Clark Freeport Zone; alight near Centennial […]

Wallem Innovative Solutions

Wallem is one of the largest and veteran providers of maritime solutions. It was established in 1903 in Shanghai, China by Haakon Wallem primarily engaged in ship broking and chartering and hand since established its reputation and expertise in the comprehensive management of ships. With over 100 years of experience and a global network of […]

How to go to NCO Clark?

Question: How to go to NCO Clark? Answer: NCO Group has a satellite call center office located in PhilExcel Business Park, within Clark Freeport, Angeles City, Pampanga. Residents from Pampanga, Bulacan and nearby provinces can take a jeepney ride going to Angeles City (along McArthur Highway) and alight at Clark check-point; then take another jeepney […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Basics of Call Center Services

Call Center can be defined as a bodily location where a number of volumes of calls are being handled by an outsourcing company. Frequently a national office used for the reason or purpose of receiving and transmitting large volume of telephone request for the reason of communication and business. The majority of call centers work […]

Stellar Global Solutions Philippines

The voice behind the leading international brands of the world, Stellar Global Solutions Philippines is the no. 1 partner in customer relationship management provided no less than the leading experts in the field of CRM. Stellar Global Solutions Philippines is about the people and for the people operating in a three way close partnership with […]

Affiliated Computer Services

Affiliated Computer Services or the (ACS) is a Xerox company which founded in the year 1998. The type of services they rendered focused on Information and technology as well as Business Process Outsourcing or the call center company. The ACS has a parent company known as the Xerox Corporation which acquires ACS in a $6.4 […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]