Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

KGB Philippines

Prompted by the poor customer billing service of a Telco, Robert A. Pines and Evan Marwell founded INFONXX in New York on 1991. Today, the company now known as “KGB”, is the world’s biggest provider of branded directory assistance services in Europe and outsourced directory assistance services in the United States, with over a billion […]

NCO Philippines Job Openings

Call Center Agents for Immediate Hiring! Training and Quality Manager Team Manager – Sales (QC) Senior Operations Manager (Clark, Pampanga) HR Masterdata Administrator Apply Now! free prepaid phone cards for those who will pass the day’s assessment. Available Positions: Technical Support Representatives Customer Service Representatives Collections Agents Directory Assistance Agents (QC Only) IT Site Support […]

Stellar Philippines Job Openings

PURPLE is the color of PURPOSE. Being a communication Assistant for Purple is a rewarding job that provides you with an opportunity to be the voice and ears of the speech and hearing impaired while earning Php 20,000 per month. If you can speak English fluently, a good listener, and can type as fast as […]

Streetdirectory Philippines

Streetdirectory is a company engaged in the development of an online web mapping application and business directory service. It primarily published the Streetdirectory website which allowed users to search for maps and addresses of businesses, products and services including a comprehensive directory a building. It also pioneered in providing a mobile street-directory map. The company […]

Acquire Philippines Job Openings

Customer Service Reinvented. Upholding a Culture of Ownership. Simply Authenticity. Be Part of Our Outbound Sales Dayshift Team. Join us now for a prosperous 2013! Now Hiring: Inbound Sales Outbound Sales Customer Service Technical Support Directory Assistance Day and Night Shift Positions available Are you a Top Seller? Come join Acquire Philippines Outbound Sales Team. […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

PLDT Call Center

The PLDT Call center is a general term which could refer to two entities namely, the PLDT hotline call center or the SPi Global. The former pertains to the call center that receives calls when PLDT customers and subscribers call PLDT centralized hotline numbers for inquiries, request for telephone repair service, directory assistance, operator assistance […]

Conduit BPO Philippines

Conduit BPO is one of the largest providers of contact centre outsourcing services in the UK and Ireland specializing in customer care, telemarketing and debt cycle management Customer Sign –Up and Retention, Account Management, Customer Acquisition, Technical Support, Back-Office Administration, Third Party Management and Retail Support Services. Conduit BPO Philippines specializes in new new business […]

Civicom Pacific

Civicom Pacific is a company founded in 2000 that provides advanced communications solutions such as Conference Calling, Event Calls, Web Conferencing, Web Casting, Transcription, Dial-A-Note, One Click Calling, Marketing Research Services and Custom Telephony Development. In 2007, Civicom Philippines was established to provide operational and administrative support. Later on, Civicom Philippines created an offshore staffing […]

Local Call Centers

Extending Help To Filipino People Through Local Call Centers The demand for customer support in the Philippines has increased in number over the years and that is the reason why local call centers have been born. Through the years, we do not only offer assistance to foreign countries but to fellow Filipinos as well. This […]

Gotalk Philippines

Gotalk, a business process outsourcing company that specializes in contact center services. Gotalk Philippines was established in 2005 by two Australian entrepreneurs Melbourne, Australia and Manila Philippines following the need to create an offshore contact center provider that meets the high standards required by Australian companies in the telecommunications, banking and financial services, insurance, media, […]

Drishti Philippines

Drishti is a paramount Call Center Software & Enterprise Communications Applications provider in the Philippines. It provides highly urbane Communications Solutions that help business process outsourcing companies engaged in contact solution to vigorously and efficiently manage business Processes, Customer Interactions and Workforce and Service Levels. The software solutions of Drishti Philippines are based on evolving […]

HSBC Philippines

HSBC Call center is a Global Service Center that particularly caters customers of one of the largest financial world that has been operating in the Philippines for over 132, the Hongkong and Shanghai Banking Corporation or HSBC. It serves HSBC customers from all over the world. HSBC was established in Hongkong on March 1865. HSBC […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Shift Resources Philippines

Shift Resources is a US based business process outsourcing firm that provides back office, support and marketing services to small and medium-sized companies in the US. As its name implies, it shifts resources offshore to become an innovator of new concepts in business development through the use and implementation of modern business enhancement methods and […]

Korean Call Center

Unlike the common conception of a call center that offers customer service assistance, technical service assistance or sales and marketing assistance, a Korean Call center refers to a call center the offer online English tutorial lessons to Koreans abroad. Much like most call centers, it utilizes the Internet as the communications channel for conducting lessons […]

Cyber City Teleservices

The first call center in Southern Mindanao, Cyber City Teleservices was founded on 1999 and now ranks as a premier leader “CRM Solutions & Services “. CyberCity Teleservices provides a broad array of customer relationship management services customized to its partner’s requirements and operations to ensure that they work as one tea. Cybercity Teleservices provides […]

AirGurus Philippines

AirGurus Philippines provides top-quality charter services in private and corporate industry as well as the government serving both domestic and international sectors. Their main activity is to perform aircraft particularly helicopters turboprops and jets in the small and medium category. AirGurus Philippines maintains its business ethics among their clients. They wanted to give the customers […]

Convergys Philippines Job Openings

Ignite Change. Telstra, Australia’s largest telecommunications company in partnership with Convergys, the premier BPO company in the Philippines invites you to make a difference. Come and join our expanding Aussie family. As we grow, so too will your opportunities. enjoy stability and a long fulfilling career – one with rewards and recognition for the great […]