Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]
Not all call centers are equal. There are call center companies that are poor and mediocre in terms of management, training and development as well as commitment to employee development. There are also call centers that are small, unknown and handle only small time clients. One way to measure the quality of the call center […]
Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]
Question: How to go to Nucomm Ortigas? Answer: Nucomm International Philippines main call center office is located in Ortigas Building, along Ortigas cor. Meralco Avenue, Pasig City Philippines. Nearest landmarks to Nucomm Ortigas are Meralco Office and Metrowalk. Residents from Pasig and nearby areas can take a jeepney ride to Shaw (via Meralco) and alight […]
Question: How to go to Izone Ortigas? Answer: Izone Technologies call center main office is in Ortigas Center, Pasig City. Izone Ortigas is currently located in Orient Square building, ortigas center, Pasig. If you are coming from EDSA, just take the MRT ride to ortigas station, then take a 15-minute walk going to Ortigas central […]
Question: How to get to G3 Ortigas? Answer: G3 Philippines main call center office is currently located in Raffles Corporate Center, along F. Ortigas (Emerald ave.), Ortigas Center, Pasig City. Nearest landmarks to G3 Ortigas are KFC Emerald and Greenwich Emerald. Ellora Telecom is the local affiliate company of G3 Philippines. Residents from Pasig, Cainta […]
Question: How to go to Northstar Ortigas? Answer: Northstar Solutions main call center office is located in Raffles Corporate Center, along F. Ortigas Jr. Avenue, Ortigas Center, Pasig City. Nearest landmarks to Northstar Solutions Ortigas are KFC restaurant and Figaro coffee shop. Residents from North & South Area can take a bus or MRT ride […]
Question: How to go to AICOM Ortigas? Answer: AICOM Solutions call center has a satellite office in Ortigas Center, Pasig City. AICOM Ortigas is strategically located in Orient Square Building, along Emerald Avenue, Ortigas Center. If you are coming from North Area (quezon city, caloocan, etc) or south area (Paranaque, Las Pinas, Cavite, etc), just […]
The contact center industry is the fastest growing BPO service in the Philippines and has become a major source of employment to many Filipino professionals. There are approximately 100 call center companies that are registered in the country, which continue to increase in number as more countries are outsourcing their work in the Philippines. The […]
The salary range of the BPO industry in the Philippines is very broad. This is because there are especial salary rates extended for foreigners employed in the country in equal position. For instance, A Filipino operations manager in a small call center company ranges P50,000 to P100,000. But for an American employee in the same […]
Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]
While the call center industry is continuously growing, the employee turn over or attrition rate remained consistently high, which reflects unhealthy employment in the industry that companies still are unable to address. Every year, there are many people entering the industry. However, every year, there are also many people leaving the industry, shifting careers and […]
Because of the enduring growth of the call center industry, there is also a continuing demand for call center employees especially agents who work as telemarketers, customer service rep. or tech support reps. And because most call centers cater clients are from abroad, one of the primary requirements in landing a job in a call […]
Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]
Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]
The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]
Acquire Asia Pacific Philippines is a BPO company that specializes in the planning, application and management of a company’s customer service solutions with a particular niche is Australasia, Canada and the USA. Acquire Asia Philippines offers a exclusive melange of operational and strategic capabilities. With a unremitting emphasis on quality, Acquire Asia offers its clients […]
Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]
Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]
Logica Philippines is a UK-based BPO company that was established in 1996 providing IT and contact services. The service centers in the Philippines is divided into two services namely, Information Technology (IT) and Business Process Outsourcing (BPO) Services. The former involves services that directly relates to information technology including the provision of technical support, systems […]