One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Teleperformance Philippines Job Openings

Get ready for the BIG League! Start an exciting career with Teleperformance! More exciting positions await you in our Greenfield, Mandaluyong site. Customer Service Technical Support Dayshift Non-Voice Celebrate your achievement! Be part of a company that inspires you to pursue excellence Jump for joy With Teleperformance! get hired at Teleperformance and get a chance […]

Home Based Call Center

A Home based call center is a call center company that employs agents who provide call center services at the comfort of their home. This means that the hired customer agents or personnel need not come to the office to work but stays at home and perform their duties and functions right at their home. […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

What is Home Based Call Center?

As its name implies, a home-based call center is call center in which employees/ agents are working at the convenience of their homes. Home-based call centers are actually virtual call centers in which agents, customer representatives, marketing sales agents or tutors work at their homes instead of going to a centralized office to provide their […]

Basic Call Center Qualifications

The call center industry is the one of the most sought after industries in the Philippines. Not only because of the relatively higher salary compared to other typical white collar jobs but because of its flexibility in hiring professionals. Since the most basic qualification for a call center agent is the possession of English communication […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

Call Center Home Sourcing

Call center home sourcing refers to outsourcing a call center to an independent home-based call center agent or contractor. Home sourced agents may also be referred as virtual assistants and are usually employed by small scale businesses. They are often directly outsourced by a company. Because the concept integrates the concept of outsourcing and telecommuting, […]

Work in A Call Center

There are several call center jobs all over the world mostly in the Philippines and in India. It is the most popular job in these countries because it is said to be one of the best paying employers. It may be risky working and leaving home at dawn, but when you get to think of […]

Five9 Philippines

Five9 is a US based call center company established in 2001 the uniquely provides different call center services including cloud based call center solutions and other call center software products including Virtual Call Center, Inbound Call and Outbound Call Center, IVRHosted Call Center and Call Center Software for Customer support Services, Collections, Telemarketing, Outsourcing, Telecommunications […]

Call Center Wage Hike

Philippines is the second largest call center business capital in the world today, the BPO companies knows that hiring call center agents is as easy as 123. They expect that hiring Filipinos as their agent means giving them salary not on the range of salary bracket. For instance in the provinces, many call center agent […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

American Home Service Center

American Home Appliances is one of the most sought after brands when it comes to appliances in the Philippines. It is especially popular for microwaves among Filipinos as evinced by the fact that the American Home microwave oven is the top selling microwave in the country eight consecutive years now. Lately, AH brand of washing […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

NuComm International

NUComm International has an office in the Philippines which is located Ortigas Center, Pasig City Philippines. The basic background of the Nucomm International was a Canadian-based contributor of customer relationship and call center services. It is officially now part of Transcom Worldwide S.A and activates as Transcom Asia. In 1991, the NuComm Chief Executive Officer […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Call Center Multilingual Training

The call center industry is one of the industries in the world that directly requires multilingual services because it serves markets from different nations, cultures and languages. Thus, many call center companies use their multilingual capability to distinguish themselves from other BPO companies and highlight their ability to provide service to a global market. In […]

History of Call Center in the Philippines

A call center is a centralized office used delivery customer service through the phone such as receiving and responding to inquiries, collection of payments, providing tech support and other services which can be facilitated verbally through remote communications. Thus, call centers have longed existed in the Philippines however primarily providing services to the local market. […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]