Call Center Script Preparation

In the call center industry, the call script plays an important role because the communication of the customer service providers should be correctly framed in order to achieve customer satisfaction and loyalty or in the case of outbound call center agents, to generate better sales leads for the company. In preparing a call center script, […]

Mock Call Script Inbound

The telephone has long been invented and still it is the most widely used invention worldwide. And in relation to the telephone is one of the most booming business industry today – the call center industry. The call center industry is based on the IT technology services for BPO and other application services in relation […]

Financial Account Spiels for Call Center

Agents selling financial services and products heavily reply on prospecting sales spiels designed to help one get a new prospect and a new customer. Spiels pertain to a memorized speech by an agent use to initiate a conversation, greet clients and influence customers. Similar to a salesman, the spiel of an agent is intended to […]

Call Center Conversation Script

A call center conversation would be the last thing a call center agent would have wanted to hear day in or day out or should we say night in or night out. But for the benefit of those interested in knowing what its like to hear a typical call center conversation scripts, here under are […]

10 Tips to Be a Good Telemarketer

Being a telemarketer can be challenging. Most of the time, you get rejected, no matter how much you try. There are ups and downs in the telemarketing, there are good days as there are bad. If you have become frustrated because you have always fallen short of your goals, this article will try to give […]

Aegis PeopleSupport Philippines Job Openings

AEGIS is currently looking for Customer Service and Technical Support Representatives for the following verticals: Travel & Hospitality Travel Specialists Travel Sales Representatives Consumer services Hotel Reservations Specialists Technology and Telecommunications Financial Software Specialists IT Sales Technical Support Agents Conferencing Agents Banking Collections Specialists Banking Specialists Can you speak Cantonese? Aegis is looking for Chinese […]

C3 Philippines Job Openings

Ring in the New Year with a job you’ll love!  Love to be part of our family! Pioneer Travel account now hiring. 25K Sign-on Bonus for the first 50 hires. Join our Telco account. Pioneer International Airline Account C3 Customer Contact Channel offers Excellent pay and benefits, a superior work culture, and great career opportunities. […]

CSR Travel Account

CSR Travel Account pertains to a customer service account that is associated with the travel and the hospitality industry which included booking travels for tours, making reservations for the accommodation requirements of the tourists and other travel related needs. There are numerous functions of a CSR working for a travel account. One of which is […]

How to get to Advatech Makati?

Question: How to get to Advatech Makati? Answer: Advatech Transcription Philippines main call center office is currently situated in Sogo Hotel building, along EDSA, Guadalupe Nuevo, Makati City. Nearest landmarks to Advatech Makati are KFC and Guadalupe overpass. If you are coming from EDSA, the fastest way to Advatech Makati is via MRT ride to […]

How to get to Dun & Bradstreet Cebu?

Question: How to get to Dun & Bradstreet Cebu? Answer: Dun & Bradstreet/D&B Philippines has another satellite call center office located in Krizia building, along Gorordo Avenue, Cebu City. Nearest landmarks to Dun & Bradstreet Cebu are a West Gorordo Hotel, Kia Motors and The Wine Shop. Residents from Cebu can easily get to Dun […]

Affiliated Computer Services Philippines Job Openings

Join a Global Leader in Customer Care Now hiring Customer Care Representatives, SBU Manager, Operations Manager, Trainer and Workforce Analyst.  ACS of the Philippines, a Xerox Company is seeking applicants for growing customer care operations in Pasay City.   Minimum qualifications: Completed at least 2nd year in collegeExcellent communication, analytical and problem solving skillsFlexible work […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

National Relief Charities Philippines

National Relief Charities (NRC) is a nonprofit organization dedicated to improving the quality of life of Native Americans in far-flung and impoverished reservations in the Plains and Southwestern parts of the US providing them opportunities that will bring about positive changes in their lives and their communities. American Indians are the original inhabitants of what […]

Intercontinental Hotels Group

The Intercontinental Hotels Group call center in the Philippines was actually the IHG Reservations Center, which handles queries of the millions of customers of IHG around the globe. IHG Philippines provides support to IHG’s portfolio of 4500 hotels around the globe in 100 countries across under brands such as InterContinental, Crowne Plaza, Holiday Inn and […]