Information: how to explain call avoidance issue

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints …

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to …

Call Center Illegal Termination

Illegal Termination is the unlawful dismissal of an employee that does not fall under the just causes as clearly provided by the labor code. This applies to all employees including call center agents that work in the Philippines. There are basically five just …

Harassment in Call Centers

Workplace Harassment is a very common phenomenon that is often neglected by many companies. In the call center industry, harassment is very rampant and common because harassment of employees is not only committed by co-employees but clients or customers as well. Workplace harassment …

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and …

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across …

GXS Corporation

The Global Leader in B2B Integration Services. GXS is a leading global provider of B2B e-commerce solutions that simplify and enhance business process integration, synchronization, and collaboration among trading partners. GXS Trading Grid extends supply chain networks, optimize product launches, automate warehouse receiving, …