How to file a Complaint in DOLE?

Department of Labor and Employment (DOLE) is the government agency that generally regulates all issues, matters and policies related to labor and employment. When filing a complaint relating to labor, there is a particular agency under DOLE that especially handles complaints. This is the National Labor Relations Commission (NLRC), a quasi-judicial agency mandated to arbitrate […]

Complaint Rebuttals

Rebuttals pertain to effective responses in handling difficult irate customers who are complaining. Complaints are common because are reflections of problems and imperfection. Two of the principal things that Call center agents should possess are patience and understanding in dealing with customers. Complaints are acceptable and they are part of the job. In fact, handling […]

Megateam Corporation

Megateam Corporation is a business process outsourcing company which primarily provides file hosting services or cloud storage services to companies and individuals. Megateam Philippines maintains a secured centralized file hosting services that assist companies and their constituents in getting access, storing and downloading large digtal files from documents, softwares, video and audio, websites, back up […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Sutherland Global Services […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

Tech Support Probing Questions

The technical support service in a call center is a service that is basically involved in fixing a technical problem of a customer. This technical problem usually arises in the use of a technological gadget or service. Such included the use of computers, connecting to the Internet, the use of a software and the use […]

Offshore Data Entry

Offshore Data Entry is a BPO company based in India that specialized in data entry for data management service requirements. The offshore facilities of the company are located in India but its services are delivered globally. The company has made its mark in the data entry service industry for its commitment towards quality of services […]

Scopeworks Asia

Scopeworks Asia is a first Philippine-based company that gives its dedication and providing timely, precise, high quality, and cost-effective transcription, that edits, proofreads, audio text conversation and data conversation services. It is the leader in the Philippines when it comes to their services the first in the country and in Asia Pacific region. Scopeworks Asia […]

Text Switch Unlimited Philippines

Text Switch Unlimited, Inc. is a business process outsourcing company based in the Philippines that specializes in transcription and data services. Text Switch Philippines provides services that is supported by the highest standard of professionalism, security and service available in the industry. Text Switch Unlimited offers in a comprehensive range of data management services including […]

JPMorgan Chase Philippines Job Openings

Discover more opportunities. Learn from the best. Move up to one of the world’s leading financial services firms. Train with global leaders in the IT field and enhance your skills with innovative tools. Develop a dynamic career with world-class opportunities. An let our fast-growing company help you grow even faster Job Opportunities in Manila:Customer Service […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Tangent Biz Process Outsourcing

Tangent Biz Process Outsourcing is a business process outsourcing firm that specializes in providing non-core services such as financial preparation, tax compliance, organizational development, statutory compliance and other support functions. Tangent Biz Philippines derives its name from the mathematical condition called tangent where a line makes a single point of contact with a curve or […]

Citigroup BPS Philippines

The Citigroup Business Process Solutions Pte. Ltd was launched on 2004 as a avant-garde business process outsourcing company primarily intended to accommodate the needs Citigroup companies around the world. It is a 100% auxiliary arm of the Citibank Overseas Investment Corporation (COIC). Citigroup BPS was originally incorporated in Singapore, and the unit located in the […]

ePLDT Ventus

ePLDT Ventus is the former name of SPi CRM, a subsidiary of the Philippine Long Distance Telephone Company (PLDT), the biggest and most dominant telecommunications provider in the Philippines. Founded in 2001, the company operates eight customer contact centers serving Fortune 500 companies in North America and Europe and is manpowered by more than 7,000 […]

Avanti Outsourcing Solutions

Your human capital solutions partner in the convergent world, Avanti Outsourcing was originally established in 1995 as AVANTI People Partnership International (APPI), which specialized in cross – cultural recruitment of professionals across the Asia region. Avanti Outsourcing Solutions has branches in Indonesia, Malaysia, Singapore, Hongkong, and Japan. With the advances in information technology that allowed […]

Intelenet Global Philippines

Intelenet Global Services is a premium business process outsourcing company with over 50 delivery centers and manned by more than 50,000 employees and strategically located globally to provide cost effective solutions and practical solutions to global companies in the UK, USA, Australia and India. Intelenet Global Philippines created its own full-bodied IT infrastructure comprised of […]

Techcel BPO

Awarded as the “Best Call Center in the World” for three times, Techcel BPO Center is an international outsourcing partner for voice-enabled and non-voice business process services which it delivers by forging strategic alliances and partnerships with its clients from all over the world. Recognizing the diversity of needs of individual businesses, Techcel provides adaptable […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

What is Positive Scripting?

People are influenced or inspired by messages from people whom they usually look up to such as a parent, a mentor, teacher, a showbiz idol, or a politician, among others. Positive scripting generally refers messages that provide a positive or constructive idea or meaning to a person that would help inspire, build confidence or esteem […]

Increase Sales in Call Center

Different strategies and techniques on how to augment sales in call center can be achieve and implemented. Tips and effectiveness on talking on the phone will be discussed below. Majority of training solutions focus on tactics such as the complaint handling, how to avoid and solve this particular problem, empathy on the customers, the tone […]