SPI Global

SPI Global provides round-the-clock, state-of-the-art, customized transcription for all types of medical reports, office and clinic notes, referral letters, and emergency documentation. Starting off as a Knowledge Process Outsourcing provider in 1980, SPI Global has evolved as the biggest Filipino-owned business process outsourcing company that specializes in Content Solutions, Customer Relationship Management, and Healthcare support […]

ProView Global Philippines

Founded in 2006, ProView Global was designed to enhance a company’s process economics through wage arbitrage. Today, it has developed into a dependable resource for SMEs, empowering access to new sources of talent and business process transformation. ProView Global Philippines perpetuates continues to help reducing company’s operating expenses and capital expenditures through the application of […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

IBEX Global Solutions

IBEX Global Solutions a US based business process outsourcing company that provides superior customer services for over 10 years in integrated set of customer contact services. Headquartered in Washington, DC. IBEX Global has a network of over 20 call centers powered by more than 8000 professional customer service providers. In the Philippines, IBEX Global Solutions […]

CXC Global Philippines

CXC Global is a leading BPO firm that specializes in supplying contingent workforce solutions that help companies and contractors reduce costs and enhance profits delivering pioneering contractor management, compliance, risk mitigation, salary packaging, payroll and remuneration solutions. Previously known as Consultants Exchange Pty Ltd., CXC Global was established in Australia in 1992 and had since […]

How to go to Nucomm Ortigas?

Question: How to go to Nucomm Ortigas? Answer: Nucomm International Philippines main call center office is located in Ortigas Building, along Ortigas cor. Meralco Avenue, Pasig City Philippines. Nearest landmarks to Nucomm Ortigas are Meralco Office and Metrowalk. Residents from Pasig and nearby areas can take a jeepney ride to Shaw (via Meralco) and alight […]

How to go to Izone Ortigas?

Question: How to go to Izone Ortigas? Answer: Izone Technologies call center main office is in Ortigas Center, Pasig City. Izone Ortigas is currently located in Orient Square building, ortigas center, Pasig. If you are coming from EDSA, just take the MRT ride to ortigas station, then take a 15-minute walk going to Ortigas central […]

How to go to Northstar Ortigas?

Question: How to go to Northstar Ortigas? Answer: Northstar Solutions main call center office is located in Raffles Corporate Center, along F. Ortigas Jr. Avenue, Ortigas Center, Pasig City. Nearest landmarks to Northstar Solutions Ortigas are KFC restaurant and Figaro coffee shop. Residents from North & South Area can take a bus or MRT ride […]

How to get to G3 Ortigas?

Question: How to get to G3 Ortigas? Answer: G3 Philippines main call center office is currently located in Raffles Corporate Center, along F. Ortigas (Emerald ave.), Ortigas Center, Pasig City. Nearest landmarks to G3 Ortigas are KFC Emerald and Greenwich Emerald. Ellora Telecom is the local affiliate company of G3 Philippines. Residents from Pasig, Cainta […]

Stream Global Services

Stream Global Services is one of the most diversified business process outsourcing (BPO) vendors in the world that focuses on customer relationship management particularly sales and technical support which have increase revenues for its clients, improve operations and generate brand loyalty. With its special proficiency in client management, highly skilled workforce, and leading edge technology, […]

How to go to AICOM Ortigas?

Question: How to go to AICOM Ortigas? Answer: AICOM Solutions call center has a satellite office in Ortigas Center, Pasig City. AICOM Ortigas is strategically located in Orient Square Building, along Emerald Avenue, Ortigas Center. If you are coming from North Area (quezon city, caloocan, etc) or south area (Paranaque, Las Pinas, Cavite, etc), just […]

Telephone Conversation Tips for Customers and Buyers

One of the secrets in a good conversation is how well you listen and speaks to each other. Because talking without listening sometimes may lead to miscommunication. When it comes to telephone conversation there are some tips for the customers and buyers. These tips include the listen and speak. Based on the EnglishClub.com the listen […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Quinn Data Facilities

Quinn Data Facilities or QDF is a BPO firm that specializes in contact center services. With over 20 years experience in Data Management and Outbound Telephone Services, the company can engender the resources to satisfy the need of producing and building the best quality data that affords clients flexibility, team work and dedication. Quinn Data […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

VOIP Termination

VOIP Call Termination refers to the routing an outbound telephone call from one telecom carrier or provider to its destination which is uses another telecom provider. VOIP termination carries out an outbound call from the calling party (originating point) to the called party (terminating point), thereby completing the trail by which the call flowed from […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]