Call Center Assessment Test Tips

Call Center Assessment Tests are one of the conventional strategies used in the industry for hiring employees and maintaining the quality of a company’s services. There are different types of assessment tests use for hiring, training, pre-training, post training, workplace planning, team optimization, promotion and certification among others. Because the services of call center company […]

Call Center Assessment Test

The call center industry has become a global success in every aspect of any kind of business. The big reason behind is the evolution of the IT world in improving communication tools and strategies to manage business interactions with their customers. However, managing a call center business is a great challenge to break or not […]

Iqor Test Questions and Answers

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor is one of the most renowned companies in the call center industry […]

iQor Philippines

iQor Philippines has modern human resources programs that catches the attention and retains the best people available. iQor Philippines also has the TRIP through which employee are given incentives any successful employee referral. iQor call center offers power pay and XMIP, which are tremendous attractive bonuses given to deserving employees as well as other programs […]

Versant Test Tips

The Versant English Test is a language examinations test primarily designed for call center and BPO organizations to help companies reduce interview cost and enhance screening and training placement. Originally known as Spoken English Tests (SET), the Versant test is an English proficiency test that gauges the speaking and listening skills of people. The test […]

How to Pass a Call Simulation Test

After passing the interviews in one’s job application as a call center agent, another important step towards reaching the goal is passing the call simulation test. A call simulation test is an examination which gives an applicant the opportunity to get a first hand experience of the services of the company. The exam mimics the […]

How to get to IQor Makati?

Question: How to get to IQor Makati? Answer: IQor Philippines main call center office is currently located in RCBC Plaza Tower 2, along Ayala cor Buendia avenue, Makati City. Fastest way to get to is via MRT ride to Buendia Station; take a jeepney ride along Buendia ave. and alight at Zuellig loop; then take […]

How to go to iQor Clark?

Question: How to go to iQor Clark? Answer: iQor Philippines has a satellite call center office located in Berthaphil II Compound, inside Clark, Pampanga. Residents from Pampanga, Bulacan and nearby provincial areas can take a jeepney ride going to Clark C-point; then take another jeepney ride going to Clark Complex; alight near J & K […]

Call Simulation Test Tips

Call simulation tests are a common tool used in the call center industry to evaluate the required skills of prospective employees. This test replicates the actual work of a call center agent by providing a mock call, which applicants or trainees respond to. This allows a prospective agent to experience what it’s like to work […]

What is Language Assessment?

Language testing or language assessment is a fully peer-reviewed. It is the method on how to gauge the student’s knowledge and know how and what they can do more. It is base on international, quarterly journals that publish the unique research that was done and later review the articles on the language testing. They give […]

Job Interview Assessment for Call Center

Whenever attending a job interview, it is important to be prepared and ready both physically, emotionally and intellectually. In the call center industry, job interviews are usually divided into two parts, the initial and final. The initial interview is basically an assessment of the applicant’s general skills and predisposition if one qualifies and fits the […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

Aon Hewitt Philippines

Hewitt Associates was US based BPO firm that specializes in providing human capital and management consulting services to consultancy, outsourcing, and insurance brokerage services. It was created in 1940 but was acquired by Aon Corporation in October 2010. The acquisition result to the integration of its functions resulting to the formation of the Aon Hewitt […]

How to Conduct Product Training

To conduct product training must have the knowledge or the know-how on how to handle businesses. Many people have the ability to sell and communicate with diverse people. It doesn’t have to be professional in terms of selling a certain product. Actually sometimes it needs a lot of experience to do this. But if it […]

Logic Exam in a Call Center

Logic exams typically refer to tests that involve discerning logical numerical and geometrical patterns as well as their application to proper reasoning. This type of test is especially provided to evaluate the ability of an applicant to think logically and analytically. As part of the selection process, the logic exam in call center will help […]

Email Chat Support

Email chat support generally refers to a customer service support system which is facilitated through email (electronic mail) or realtime online chat. For the former, a designated email account of company is provided where customers can email to send their queries and concerns. Customer service agents are assigned to respond to these customer queries. The […]

Where is the location of acquire asia in mandaluyong?

Question: Where is the location of acquire asia in mandaluyong? Answer: Acquire Asia Mandaluyong Acquire Asia Pacific Mandaluyong LG-C, Lower Ground Floor Worldwide Corporate Center Shaw Boulevard, Mandaluyong City Philippines If you are coming from EDSA, take a bus or MRT ride to Shaw station; then walk along Shaw boulevard (towards Mandaluyong) until you reach […]