Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

iQor Philippines

iQor Philippines has modern human resources programs that catches the attention and retains the best people available. iQor Philippines also has the TRIP through which employee are given incentives any successful employee referral. iQor call center offers power pay and XMIP, which are tremendous attractive bonuses given to deserving employees as well as other programs […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

Startek Philippines

Startek Philippines is a business process outsourcing (BPO) company with over 25 years of experience in to creating a constructive and affirmative impact on its clients’. It works under the mission to empower its people to contest for its customer’s products to ensure a return of value to its stakeholders. Responding to the rigors of […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

How to get to Teletech Pampanga?

Question: How to get to Teletech Pampanga? Answer: Teletech Philippines has a satellite call center in Pampanga. Teletech Pampanga is currently located in SM City Pampanga, along Jose Abad Santos Avenue (JASA), Mexico, Pampanga. Teletech Pampanga offers opportunity for kapampangans to have a career in Outsourcing/Call Center. Teletech Pampanga is accessible via jeepney ride along […]

How to go to iQor Clark?

Question: How to go to iQor Clark? Answer: iQor Philippines has a satellite call center office located in Berthaphil II Compound, inside Clark, Pampanga. Residents from Pampanga, Bulacan and nearby provincial areas can take a jeepney ride going to Clark C-point; then take another jeepney ride going to Clark Complex; alight near J & K […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

How to get to IQor Makati?

Question: How to get to IQor Makati? Answer: IQor Philippines main call center office is currently located in RCBC Plaza Tower 2, along Ayala cor Buendia avenue, Makati City. Fastest way to get to is via MRT ride to Buendia Station; take a jeepney ride along Buendia ave. and alight at Zuellig loop; then take […]

Iqor Test Questions and Answers

iQor is a global technology and services companies in the world that operates in seven countries around the world that provides a range of different IT and BPO services in financial services, marketing, healthcare, telecommunications and even government administration. In the Philippines, Iqor is one of the most renowned companies in the call center industry […]

How to go to Stream Clark?

Question: How to go to Stream Clark? Answer: Stream Clark Pampanga (formerly eTelecare Clark) is located in Building 2112-2113 within Clark Freeport Zone. In order to get to Stream Clark Pampanga, you can take a Provincial bus going to Dau/Baguio and alight at Dau terminal, then take a jeepney ride going to Clark-point/SM Clark. Then […]

How to get to OwensBPO Clark?

Question: How to get to OwensBPO Clark? Answer: OwensBPO Philippines main call center office is currently located in PhilExcel Business Center 3, along MA. Roxas Highway, Clarkfield, Pampanga. Nearest landmarks to OwensBPO Clark are Ateneo Clark and BDO bank. Residents from Mabalacat, Angeles and nearby Pampanga areas can take a jeepney ride going to SM […]

How to go to AOL Clark?

Question: How to go to AOL Clark? Answer: AOL Member Services Philippines main call center office is currently located in Bldg. 2112, along CP Garcia st., Clark, Pampanga. Nearest landmarks to AOL Clark are Asiana Greenville Resort and CDC building. Residents from Angeles, Mabalacat, San Fernando and nearby areas can take a jeepney ride going […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]