Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

City Discovery Asia Pacific

City Discovery is a leading provider of sightseeing tours, travel experiences and ground transportation worldwide. City Discovery Philippines is about helping people and tourists make their travels an unforgettable experience in their lives from hotel where they stay, airline they use, the places that they visited and the activities that they did. City Discovery Asia […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Cyber City Teleservices

The first call center in Southern Mindanao, Cyber City Teleservices was founded on 1999 and now ranks as a premier leader “CRM Solutions & Services “. CyberCity Teleservices provides a broad array of customer relationship management services customized to its partner’s requirements and operations to ensure that they work as one tea. Cybercity Teleservices provides […]

How to go to Newfield Quezon City?

Question: How to go to Newfield Quezon City? Answer: Newfield International Philippines has another call center training center located in President Tower, along Timog Ave., Quezon City. Nearest landmarks to Newfield Quezon City are Merci Restaurant and Pan De Manila. Residents from Philcoa, Fairview and nearby Quezon City areas can take a jeepney ride going […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

How to go to MSGNI Quezon City?

Question: How to go to MSGNI Quezon City? Answer: Multi-Source Global Network main call center office is currently located in LOC building, along V. Luna corner eastwood ave., Quezon City. Nearest landmarks to MSGNI Quezon City are NSO building and Jollibee. Residents from San Juan, Sta. Mesa, Manila and nearby areas can take a LRT-2 […]

How to get to Stream Quezon City?

Question: How to get to Stream Quezon City? Answer: Stream Philippines call center has opened a new satellite office in Quezon City. Stream Quezon City is strategically located in SM North EDSA Annex, along EDSA, Quezon City. If you are coming from North Area (Quezon City, Cubao, Fairview), you should be familiar with SM North […]

Call Center Hiring Process

The hiring process in call center companies is a protracted and demanding task. It is so taxing that some companies even outsource the recruitment process to save them from the time and effort involved in sifting through the multitude of applicants and weeding out those which are not qualified. The objectives of call center hiring […]

Transcom Philippines Job Openings

Excellence in technology and innovation meets excellence in global customer service. Transcom joins forces with Samsung in a partnership that will surely expand you opportunities.  Come and join our expanding family and enjoy competitive compensation package, various unique employee facilities and benefits and work conveniently within Australian hours. Smile at better opportunities! Email/Chat Support Representatives […]

Telus Philippines Job Openings

Discover your own tropical career paradise. Join TELUS today and be part of summer’s hottest team! Now Hiring: Sales Representatives Technical Support Representatives Customer Care Representatives Chat Support Representatives Customer Experience Coaches Team Leaders Sales Coaches IT Professionals Human Resource Professionals Finance Professionals CSRs & TSRs for TELUS Taguig 50 TSR for DSL Connection Account […]

Hiring Undergraduates in Call Center

The call center industry is one of the few professional industries that provide opportunities of employment for college undergraduates. The reason is quite simple. Certain professional positions in a call center company do not really require a college degree. The English communication skill of an applicant is what is important. Moreover, potential agents anyway would […]

Cordia Philippines

Cordia-Philippines is business process outsourcing company that provides customer support services to clients of Cordia Corporation, a US company that provides local and long distance telecommunications services in over 60 countries using voice over Internet Protocol (VOIP), conventional cable lines and other internet phone services. Cordia Philippines operates in different operating subsidiaries in different companies […]

Imax BPO Solutions

Founded in 2013, iMax BPO is a Philippine based business process outsourcing firm that specializes in Back Office Processing, Customer Service, Marketing Solutions, Professional Services, Sales and Saves Programs, and Technical Support, Social Media Marketing and Optimization, as well as Integrated and Customer Management Solution Services for small to large companies mainly from Canada, UK, […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

Teleaccess Philippines

Expertise@Work for Business Evolution. TeleAccess Philippines is a service-oriented organization incorporated in 2002 to provide support operations to its US Telecommunication Carrier mother company Access International, a facilities based global 214 licensed carrier founded on August 1993 that provides high quality, cost effective telecommunications services to domestic and international carriers, service providers and enterprise customers […]

AFNI Philippines

In August 2012, Anderson Financial Network, Inc. (AFNI) expanded its first offshore service center in the Philippines, which currently increases its network of contact centers (in Alabama, Arizona, Colorado, Illinois, and Kentucky) that are all located in the US to ten which employs over 5,000 employees. AFNI Philippines call center has also operated virtual work-from-home […]

Logica Philippines

Logica Philippines is a UK-based BPO company that was established in 1996 providing IT and contact services. The service centers in the Philippines is divided into two services namely, Information Technology (IT) and Business Process Outsourcing (BPO) Services. The former involves services that directly relates to information technology including the provision of technical support, systems […]

Accenture acquires Zenta

Accenture completes its acquisition of Zenta, a residential and commercial mortgage processing services in the US , last November 2011. The acquisition is to some degree in part of the company’s contribution in the loss mitigation efforts in the mortgage servicing industry, which was plagued with insolvencies following the sub prime mortgage crisis that triggered […]