How to Conduct a Job Analysis in a Call Center

A job analysis is a systematic procedure whereby one identifies the required knowledge, skills, abilities and competencies are required for the successful performance of a job. The process involves collecting, recording and analyzing information about the subject matter, framework and requirements of the job. This management process is conducted as a tool for recruitment, establishing […]

How to get to Teletech Pampanga?

Question: How to get to Teletech Pampanga? Answer: Teletech Philippines has a satellite call center in Pampanga. Teletech Pampanga is currently located in SM City Pampanga, along Jose Abad Santos Avenue (JASA), Mexico, Pampanga. Teletech Pampanga offers opportunity for kapampangans to have a career in Outsourcing/Call Center. Teletech Pampanga is accessible via jeepney ride along […]

How to get to OwensBPO Clark?

Question: How to get to OwensBPO Clark? Answer: OwensBPO Philippines main call center office is currently located in PhilExcel Business Center 3, along MA. Roxas Highway, Clarkfield, Pampanga. Nearest landmarks to OwensBPO Clark are Ateneo Clark and BDO bank. Residents from Mabalacat, Angeles and nearby Pampanga areas can take a jeepney ride going to SM […]

How to go to AOL Clark?

Question: How to go to AOL Clark? Answer: AOL Member Services Philippines main call center office is currently located in Bldg. 2112, along CP Garcia st., Clark, Pampanga. Nearest landmarks to AOL Clark are Asiana Greenville Resort and CDC building. Residents from Angeles, Mabalacat, San Fernando and nearby areas can take a jeepney ride going […]

Does Job Security Still Exist?

Years ago, our parents and grandparents found stable jobs, worked continuously for 20 or so years, and retired at the ripe old age of 60. Employees only needed to work diligently and they were assured of tenure. Meanwhile, employers didn’t have to worry too much about employee turnover because most of their people were very […]

Job Hound Dog Philippines

Job Hound Dog Philippines is a talent acquisition and management consultancy firm that helps connect business of all sectors with the right talent to fit their manpower needs. It specializes in custom-fitting talents to the specific needs of its clients especially coming Business Process Outsourcing, Hospitality, and Healthcare industries. As a company, Job Hound Philippines […]

How to go to MontPac Clark?

Question: How to go to MontPac Clark? Answer: Montgomery Pacific Outsourcing Philippines has another satellite call center office located in Unit 18-A, inside PhilExcel Business Park, Clark, Angeles Pampanga. Nearest landmark to MontPac Clark is BDO Bank. Residents from Angeles, Mabalacat and nearby areas can easily reach MontPac Clark via jeepney ride to SM Clark; […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Call Center Job Hiring Process

In today’s world, applying for a job as a call center agent needs a lot of preparation, especially if it is the first time job applying. Most jobseekers prefer to apply the position as a call center because of the high salary, great job and the opportunity it offers. The benefits it gives and the […]

How to go to Devco Clark?

Question: How to go to Devco Clark? Answer: Devco Philippines main call center office is currently located in Building 28, inside Phil Excel Business Park, Clark Zone, Pampanga. Nearest landmark to Devco Angeles is Jollibee Clark. Residents from Angeles, Mabalacat and nearby areas can easily get to Devco Clark via jeepney ride to Clark C-Point; […]

Wallem Innovative Solutions

Wallem is one of the largest and veteran providers of maritime solutions. It was established in 1903 in Shanghai, China by Haakon Wallem primarily engaged in ship broking and chartering and hand since established its reputation and expertise in the comprehensive management of ships. With over 100 years of experience and a global network of […]

How to go to Stream Clark?

Question: How to go to Stream Clark? Answer: Stream Clark Pampanga (formerly eTelecare Clark) is located in Building 2112-2113 within Clark Freeport Zone. In order to get to Stream Clark Pampanga, you can take a Provincial bus going to Dau/Baguio and alight at Dau terminal, then take a jeepney ride going to Clark-point/SM Clark. Then […]

How to go to Elcell Clark?

Question: How to go to Elcell Clark? Answer: Elcell Philippines main call center office is currently located in G-I. Berthaphil III Compound, along Jose Abad Santos Ave., Clark, Angeles City, Pampanga. Nearest landmarks to Elcell Clark are Koko Buri and Philippine National Bank. Residents from Angeles, Mabalacat and nearby areas can take a jeepney ride […]

How to get to Sutherland Clark?

Question: How to get to Sutherland Clark? Answer: Sutherland Clark is perfect for Angeles City/Pampanga residents who wants to work in a call center. It located inside Berthaphil II, Clarkfield Pampanga. For pampanga residents, to reach Sutherland Clark, just take a jeepney ride to SM clark, then ride another jeepney to berthaphil II, alight at […]

Call Center Retention Strategies

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances customer service productivity which results to better service and more satisfied customers. It improves better […]

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the knowledge, experience, personality and commitment that perfectly fit the role or vacancy […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Promotion in Call Center

Everybody obviously wants to be promoted, because promotion translates to higher pay, higher position, better benefits, greater stability and even greater financial independence. In the call center industry, promotion is basically performance oriented unlike in the government and in some institutions in which promotion is automatically given based on the years of service. Moreover, the […]

Hire Better Call Center Agents

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational dialogue with a friend. In lieu of which, it is important for call center companies […]