Keeping Call Center Jobs in the US

With the financial recession hitting the US in 2008 which left many Americans unemployed and whose impact continued to be felt in the US economy today, the robust call to put a halt or to regulate outsourcing in the US including call center jobs have once again been revived. American companies have been called by […]

Part Time Jobs in Call Center

Part-time jobs refer to a type of employment in which employee renders less than the average 40 hours a week of a full time job. Part time jobs usually refer to jobs in which workers work 30 or less hours per week or 4 hours a day. Part-time jobs have drastically increased in the last […]

Tagalog CSR Jobs

Tagalog CSR Jobs basically refer to customer service representatives that communicate in Tagalog or a mix of Tagalog and English. Most available Tagalog CSR Jobs usually pertain to call center of local companies that caters the local market. These include financial institutions such as credit card companies that uses a call center to call on […]

Back Office Jobs in Call Center

Back office out-sourcing or back office jobs in a call center or BPO company pertains to business operations or functions essential for running a company that does not involve direct interaction with clients or consumers. These back office jobs are also called support functions which remain integral in any company and forms part as one […]

Online Casino Jobs

The jobs available for online casinos pertains to jobs that relates to the typical games played in a casino such as Baccarat, Blackjack, Online poker and Bingo, among others. Most online casino companies prefer females in hiring dealers for their games. Moreover since, the games are often computerized, the company does not necessarily require real […]

How to start a Call Center Business in the Philippines

Starting a call center business in the Philippines is easy. Foreign investors are given utmost support by the Philippine government the country continuously promotes itself as a haven for foreign investment. The only difficult part in starting up the business is the documentation part primarily because foreigners do not usually know their way around the […]

Contact Center ng Bayan

The Contact Center ng Bayan (CCB) serves as the center which Filipino citizens, Philippine residents, civil society organizations and other entities can contact to air complaints, send their concerns, voice their grievances, provide feedback and other recommendations or suggestions to participating government agencies. In short, it functions primarily as the citizen’s help desk. However, it […]

LexisNexis Philippines

The power to shape the world is a matter of integrating the right technology and the right people. This is the underlying philosophy behind Lexis Nexis Philippines, a global leader in providing content-enabled workflow solutions designed particularly for professionals in the legal, risk management, corporate, government, law enforcement, accounting, and academic markets to make their […]

Sutherland Global Services

Envisioning itself to be the top most and number one Technology Enabled provider and BPO partner with is mission to maximize customer value and enhance competitiveness by improving productivity and efficiency, Sutherland Global Services is an international company that provides fully integrated standardized programs for the business-cycle support solutions of global companies. Founded on 1986 […]

Deltek Systems Philippines

Deltek Systems is a premium international provider of enterprise software and information solutions for project-based businesses. It provides a supreme collection of solutions that convey the perception, lucidity, and control management requires to improve business profitability. Deltek Philippines solutions backed by years of industry expertise, endow companies to win more customers and more business opportunities, […]

Call Center Lay Off

At the height of the 2008 global financial recession, the Philippines experienced mass lay offs in some multinational companies especially in the IT manufacturing sectors. The call center industry also experienced some lay offs as companies streamlined their operations to realign themselves with the stagnation and decrease of economic activity especially in the US. The […]

Promotion in Call Center

Everybody obviously wants to be promoted, because promotion translates to higher pay, higher position, better benefits, greater stability and even greater financial independence. In the call center industry, promotion is basically performance oriented unlike in the government and in some institutions in which promotion is automatically given based on the years of service. Moreover, the […]

Six Eleven Global Services

Six Eleven Global Services and Solutions vision is to give their clients companies the very extremely and quality customer relationship management services that is intended to answer the corporate requirements for organizational efficiency, productivity, growth and success. For their mission, Six Eleven Global Philippines is providing a thorough customer support services that intended to approve […]

Mirof Philippines

Mirof Philippines is a staffing and recruiting firm, which was started in the year 2001. Even the company just started its operation more then 10 years ago, no doubt that it continuously grows and expands its operation. The proof of this expansion is their extension to different locations around the Philippines. Mirof Philippines has already […]

Call Center Retention Strategies

Retention in the call center industry is important for the profitability and success of a call center company. It reduces/avoids turnover costs such as recruitment, selection, orientation, training, lost productivity, vacancy costs and customer impact costs. Call center retention enhances customer service productivity which results to better service and more satisfied customers. It improves better […]

How to Pass Interviews?

Interviews are an essential human resource strategy use to evaluate prospective employees for recruitment purposes. The principal purpose of the interview is to evaluate among the applicants who is best fits the vacant positions. Thus, the interviewee must show that one has the knowledge, experience, personality and commitment that perfectly fit the role or vacancy […]

APAC Customer Services

Superior Experience and Focused Attention. This sums up the benefit that its clients get in partnering with the APAC Customer Services. Established in 1973, APAC Customer Services since then stood out as one of the premium BPO provider in customer care management. APAC Customer Services relies on its broad and profound expertise to deliver a […]

Hire Better Call Center Agents

Working as a call center agent is not just about answering phone calls which everybody can practically do. The work of a call center agent requires special skills and talents because it is customer oriented and not just a conversational dialogue with a friend. In lieu of which, it is important for call center companies […]

Cordia Philippines

Cordia-Philippines is business process outsourcing company that provides customer support services to clients of Cordia Corporation, a US company that provides local and long distance telecommunications services in over 60 countries using voice over Internet Protocol (VOIP), conventional cable lines and other internet phone services. Cordia Philippines operates in different operating subsidiaries in different companies […]

Teledevelopment Philippines Job Openings

Jump start your career in 2013 with TeleDevelopment! Apply now and get hired on the spot! Possible 20K-40K signing bonus. Now hiring: Cubomser Service Representatives(Financial, Telco, Sales, Healthcare) Technical Service Representatives Payroll Specialists Team Leaders Medical Billers, Medical Coders USRNs Credit Card and Collections Support Bilingual Speaking Agents (Cantonese, Mandarin, Bahasa Melayu/Indonesia, Thai, Spanish, Japanese […]