Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

Call Center Resignation Letter

Working in call centers can be stressful because you need to deal with irate clients because they are not satisfied with the product that they bought or they are not happy with the services that they are getting. Being shouted at and listening to customer complaints is all part of the job that you have […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Call Center Lifestyle in the Philippines

A lot of people are curious about the lifestyle of call center agents because they hardly see each other. This is because call center agents sleep during the day and is awake during the night. While rotating schedules may be available, some agents prefer working on night shifts because they are already used to the […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Top Companies in the Philippines

When it comes to identifying top companies, financial viability, stability, employee satisfaction, service and corporate social responsibility among others are often used as the standard criteria for measuring performance. In lieu of which, following are the top companies in the Philippines. San Miguel Corporation – Famous for its beer product, which has become household name […]

Trans Visayan Marketing

Trans Visayan Marketing is the most preferred wholesale distribution company that merchandizes consumer products and good extensively, efficiently and professionally in Panay, which included the provinces of Aklan, Antique, Capiz, and Iloilo and the rest of Western Visayas Region. Trans Visayan Philippines was founded in February 2002 and had since expanded to become the sole […]

History of Call Center in the Philippines

A call center is a centralized office used delivery customer service through the phone such as receiving and responding to inquiries, collection of payments, providing tech support and other services which can be facilitated verbally through remote communications. Thus, call centers have longed existed in the Philippines however primarily providing services to the local market. […]

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]

Filipinism vs American Expression

Filipinism is evolved from Filipino localization or acculturation of the English language which resulted to the creation of words, phrases or terms that in some way maybe grammatically incorrect or foreign native English speakers. In short these Filipinisms are colloquial English words and phrases that are unique in the Philippines. Some of the most common […]

Top 10 Resignation Reasons in Call Center

Call Center Company in the Philippines is very much in demand. That is why any graduate of 4 year course can apply and work as a call center, and applying in this company is as easy as 123, but there are also a limitations. The agent will satisfy his needs for some time and enjoying […]

Aegis Philippines

Aegis PeopleSupport resulted from the merger of two business processing companies in October 2008, namely Aegis and PeopleSupport. Aegis, a company founded 3 decades ago was an international business services and consultancy company that provide enhanced consumer experiences to different international brands. PeopleSupport on the other hand was founded 1998, with the development of online […]

IBM Global Philippines

Among IBM call center business solutions included business analytics and optimization, intelligence in business, process management, cloud computing and IT connectivity and integration. In terms of business management, IBM Global Philippines provides content, data, cost, disaster, distribution management as well as energy efficiency and Enterprise application integration. With the delivery of its IT solutions, IBM […]

NCO Group Call Center

Headquartered in Horsham USA and with over 80 years of business experience, NCO Group is an international leader in providing business process outsourcing services specializing in on receivable management, customer relationship management and other support office services. NCO Group call center operates in over 100 locations in 11 countries across the world including the US, […]

Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, Advanced Contact Solutions call […]

iQor Philippines

iQor Philippines has modern human resources programs that catches the attention and retains the best people available. iQor Philippines also has the TRIP through which employee are given incentives any successful employee referral. iQor call center offers power pay and XMIP, which are tremendous attractive bonuses given to deserving employees as well as other programs […]

Teletech Philippines

Since telemarketing the niche service of Teletech, it provides a highly competitive financial benefits and incentive package to its sales consultants to recruit and maintain the best in the industry as well as to keep them highly motivated in selling products and services. Teletech call center continues to enlarge its customer database that included a […]

Better Compensation or Better Benefits?

When evaluating a job, people usually focus on the salary, the pay, the remuneration or the compensation. While the pay is significant, it is not all that matters in taking a job. The salary is not the sole criterion for determining the best job offer. Focusing on the salary alone is best if one is […]

FBC Business Solutions

FBC Business Solutions is a subsidiary of the FBC Group of Companies, which provides shared service solutions for customer relationship management, contact center services (inbound support calls, answering services) and backoffice procedures (virtual assistant services, accounting/bookkeeping and booking travel arrangements, among others). The FBC group of companies is established in 2007 and is involved in […]

Genting Philippines

Genting is a Malaysian conglomerate established in 1965 Tan Sri Lim Goh Tong. The Genting Group is mainly engaged hospitality industry particularly in the development, operation and marketing of hotels, resorts and casinos. In the Philippines, Genting operates the Resorts World Manila in partnership with AGI. As part of the groups diversification strategy, Genting Philippines […]