Advanced Contact Solutions

Among the specialized inbound solutions provided by Advanced Contact Solutions includes financial support services, requests and inquiries handling, Help Desk provision, acquisition of sales, activation of account subscriptions, payment facilitation, reservation assistance, grievance and complaint desk, Order taking, and customer service lines. In terms of outbound solutions on the other hand, ACS Philippines call center conducts […]

Active Contact Network Domestic Contact Center

Active Contact Network Domestic Contact Center is a business process outsourcing firm that specializes in contact services and telemarketing. It is a Philippine-based contact service provider that caters the local market servicing local banks, financial institutions, retailers, telecommunications company and public agencies. One of Active Contact Network major clients included HSBC credit cards in which […]

How to go to Next BPO Davao?

Question: How to go to Next BPO Davao? Answer: Next BPO Solutions main call center office is currently situated in Fred-Ric building, along McArthur Highway, Matina, Davao City. Nearest landmarks to Next BPO Davao are Ateneo de Davao, NCCC Mall, Matina Town Square (MTS) and Suzuki Cars. Residents from Matina can easily get to Next […]

How to go to e-Southwave Davao?

Question: How to go to e-Southwave Davao? Answer: e-Southwave Contact Solutions main call center office is currently located in Centron Building, along Quirino Ave., Davao City. Nearest landmarks to are BBQ Boss, Tower Inn, and Samsung Service Center. Residents from Davao can take a jeepney ride travelling via Quirino ave.; alight near Gen. Luna St. […]

How to get to 825 Solutions Davao?

Question: How to get to 825 Solutions Davao? Answer: 825 Solutions main call center office is currently situated in Lozada Subdivision, Panabo City, Davao. Nearest landmarks to 825 Solutions Davao are Panabo National High School and Citilink Mall. Residents from Davao, Tagum, Mati, Butuan can take a bus ride going to Panabo and alight near […]

24 by 7 Contact Solutions

Established in 2011, 24 by 7 Contact Solutions is a business process outsourcing provider that specializes in telemarketing. More often than not, businesses especially small and medium size enterprises find it difficult to establish and implement a general marketing strategy that will effectively deliver results. 24-7 Contact Solutions was principally organized and designed to address […]

How to get to GSS Davao?

Question: How to get to GSS Davao? Answer: GSS Philippines main call center office is currently situated in Metro Lifestyle Complex in Davao City. Nearest landmarks to GSS Philippines are Davao National High School and Bo’s Coffee Club. Residents from Davao can easily get to GSS Davao call center via jeepney ride travelling to F. […]

C3 Customer Contact Channels

Customer Contact Channels or C3 for short sums up its specific focus: “To build brand value with every call we answer, every email we respond to, and every web visitor that we support”. With over 30 years of diverse and profound experience, C3 Customer Contact Channels has established itself as the most dependable partner in […]

One Global Contact Center

One Global Contact Center (OGCCI) is a top outsourcing company that specializes in outbound telemarketing which included sales generation, client acquisition, telemarketing, order booking, cross selling and upselling, appointment setting, and surveying catering both business to business and business to customer realms. For a complete customer relations management services, One Global call center also offers […]

How to go to Concentrix Davao?

Question: How to go to Concentrix Davao? Answer: Concentrix Technologies has a satellite call center office located in Damosa IT Park, Building 1, along JP Laurel, Lanang, Davao City. Residents from Davao can take a jeepney ride going to Damosa IT Park; then take a 5-10 minute walk towards Building 1 to reach Concentrix Davao. […]

How to get to 24X7 Communications Manila?

Question: How to get to 24X7 Communications Manila? Answer: 24X7 Communications has another call center office currently situated in Champ Building, along Anda Circle, Port Area, Manila. Nearest landmarks to 24X7 Communications Manila are Philippine National Red Cross and Simeon de Anda monument. Residents from Caloocan, Manila and nearby areas can easily get to via […]

How to go to 24X7 Communications Makati?

Question: How to go to 24X7 Communications Makati? Answer: 24X7 Communications Philippines main call center office is currently situated in The Peak Tower, along LP Leviste st., Salcedo Village, Makati. Nearest landmarks to 24X7 Communications Makati are Tong Yang Bank and Lyceum Makati. Residents from Manila and nearby areas can take a LRT ride to […]

24X7 Communications

24X7 Communications is a global VoIP wholesale provider specializing in the area of VoIP hosting, billing, termination and consulting. The company’s IT architecture is constituted by the finest modernized system sustained by seasoned experts and skilled professionals. 24X7 Communications offers call center solutions that operates on IP backbone call relay and network management. Its termination […]

How to get to AX Communications Ortigas?

Question: How to get to AX Communications Ortigas? Answer: AX Communications Philippines main call center office is currently situated in AIC Burgundy Empire Tower, along ADB avenue cor. Garnet Road, Ortigas Center, Pasig City. Nearest landmarks to AX Communications Ortigas are Robinsons Galleria and Crowne Plaza Hotel. Residents from Pasig, Cainta and nearby areas can […]

AX Communications Philippines

AX Communications is a newly established telecommunications solutions company based in Singapore that specializes in telemarketing services and training to business to consumer and business to business companies. In particular, AX Communications Philippines provides booking appointments for real estate investment companies, facilitation of holiday discounts programs as well as debt recovery. The company works with […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]