McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

How to get to Sterling Global Baguio?

Question: How to get to Sterling Global Baguio? Answer: Sterling Global satellite call center office is located in PUso ng Baguio building, along Session Road, Baguio City. If you are coming from Metro Manila and want to apply/work for Sterling Global Baguio, you can take a provincial bus ride going to Baguio city. Buses bound […]

How to get to Sitel Baguio?

Question: How to get to Sitel Baguio? Answer: Sitel Philippines has a satellite call center in Baguio city. Sitel Philippines is currently located in Baguio City Economic Zone (BCEZ), along Loakan Road, Baguio City. Sitel Baguio offers opportunity for Baguio residents to have a career in Outsourcing/Call Center. Sitel Baguio is accessible via jeepney ride […]

How to get to Convergys Baguio?

Question: How to get to Convergys Baguio? Answer: Convergys Philippines has a satellite call center office located in Baguio Technohub, Ordonio Drive, Camp john Hay, Baguio City. Residents from Baguio can easily get to Convergys Baguio via jeepney or taxi ride going to Camp John Hay; then take a 15 minute walk to along Ordonio […]

How to go to Aegis Baguio?

Question: How to go to Aegis Baguio? Answer: Aegis PeopleSupport has a satellite call center office located in PeopleSupport Building, along Harrison road, Baguio City. Nearest landmark to Aegis Baguio is SM City Baguio. Residents from Baguio can easily get to by taking a jeepney ride going to SM City baguio; then take a 5-10 […]

How to get to Interface Baguio?

Question: How to get to Interface Baguio? Answer: Interface Techno-Phil (ITI Philippines) has another call center office located in Del Rosario Bldg., Km4 La Trinidad Benguet, Baguio City. Nearest landmarks to Interface Baguio are Puregold & Pine Valley Plaza. Residents from Baguio can easily get to Interface Techno Baguio via taking a jeepney/bus ride to […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ in the nature of call in the call center company. The Call […]

Everything Express Philippines

Also known as TwoAnyOne and QuickDelivery, Everything Express Philippines is a world class multi-establishment delivery, take-out, drive-thru, catering and reservation service offering end-to-end solutions to the best restaurants, wine merchants, specialty stores and retailers in the Philippines. Founded by Jin Gonzalez in 2009, Everything Express allows people to order by phone, internet or text from […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

Convergys Portal

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to their individual profile and a range of HR services which they can apply for online such […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to the community. Sykes Philippines corporate social responsibility particularly in helping underprivileged children […]

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they may have. it’s making the cigarette manufacturers rich. More than 5.5 trillion […]

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone service in which instead of sifting the pages of a the yellow […]

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in order to increase their productivity. The spiff basically would involve identified personnel […]

Business Sidelines for Call Center Agents

While the BPO industry has provided employment to numerous Filipino professionals and is said to provide sufficient compensation for professionals, some call center agents may find their salaries insufficient especially those who are just starting, are not regular or are raising large families. In lieu of which, here are some business sidelines that call center […]

Extra Income for Call Center Agents

It never hurts when people try to earn extra income apart from one’s principal means of living. In fact, earning extra income should be encouraged considering how inflation of expenses out phases the rate of salary increases. What is important is that you do not shortchange the company you are working or find extra income […]

Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]