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City Delivery Food Solutions

City Delivery Food Solutions is the premier multi-establishment delivery service in the metro today that caters the delivery needs of diners 24 hours a day, 7 days a week. From food to grocer to package deliveries, City Delivery Philippines helps clients to get …

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of …

Food Panda Philippines

Food Panda is a customer service company that facilitates express online food delivery service in Philippines. Food Panda Philippines is part of the Rocket Internet group and is a partner with the leading vehicle platform in emerging markets – Carmudi; the easiest taxi …

Call Metrics in Call Center

Call metrics in call center pertains to the criteria or parameters to monitor and evaluate the level of service quality of an agent or the call center operations in general. Call metrics is synonymous to key performance indicators (KPI’s), which may also differ …

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center …

Convergys Portal

The Convergys Portal is a web portal exclusive for Convergys‘ employees, which serves as a gateway for employees to have access to certain human resource services which employees needed to transact with their employer. This provides employees access to their individual profile and …

Sykes Philippines

Sykes Philippines specializes in providing excellent customer service, technical support service and support office functions. More than just a company but a family, Sykes Asia Philippines not only focuses on its commitment to its clients but to its people as well as to …

POS Digital

POS Digital started in 1962 as POS Marketing which primarily sells household appliances. In 1998, POS Marketing launched POS Digital in Bacolod City, which is primarily engaged in distributing and selling of quality Telco and IT products in the Visayas region in the …

Call Center Spiff

Spiff in the Philippine call center industry can mean two things. First of, a spiff generally pertains to a program aimed to motivate employees through a contest in which prizes or rewards can be won. This is usually applied to sales personnel in …

Puff Till You Drop

People smoke for a number of reasons – from emotional to physical, to psychological: It relieves tension and stress, it makes them feel more sophisticated, it makes them think better or gives them alertness in their work. Whatever psychotic or psychosomatic reasons they …

Directory Assistance Account

Directory assistance account refers to the account in a call center company which handles directory enquiries such as finding the address or telephone number of a business entity, organization, government agency or even an individual citizen. It is like a yellow page phone …

Business Sidelines for Call Center Agents

While the BPO industry has provided employment to numerous Filipino professionals and is said to provide sufficient compensation for professionals, some call center agents may find their salaries insufficient especially those who are just starting, are not regular or are raising large families. …