McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Garrett & Talon Philippines

Garrett & Talon Inc. in the Philippines is an in-house BPO company that provides a broad range of customer support services to the customers of “JustFlowers”, a world renowned flower delivery company that operates across the 50 states of America and around the world since 1996. JustFlowers is a premium flower retailer that specializes in […]

Pizza Hut Call Center

Pizza Hut is one of the first fast food restaurants in the world that specialized in pizza. It started in 1958 Kansas and had since then expanded into a pizza chain all over the globe. It reached the Philippine shores in 1984. Today, there are over 140 pizza outlets strategically scattered throughout the archipelago. Pizza […]

ICT Group

The ICT Group had more than 15000 employees in more than 50 delivery centers across the world that mostly in financial and insurance institutions, telco, healthcare services, IT companies and government. The financial crisis of 2008 that beleaguered the world economy took its toll of ICT Group as the company began shutting down its delivery […]

Bayantel Call Center

Bayan Telecommunications or Bayantel for short is a one of the leading telecommunications company that provides telecommunication solutions and different voice and data applications to both corporate and individual customers. It is a member of the Lopez Group of Companies and is included the Philippines top 100 most profitable companies in the Philippines in terms […]

Contact Center ng Bayan

The Contact Center ng Bayan (CCB) serves as the center which Filipino citizens, Philippine residents, civil society organizations and other entities can contact to air complaints, send their concerns, voice their grievances, provide feedback and other recommendations or suggestions to participating government agencies. In short, it functions primarily as the citizen’s help desk. However, it […]

Aldacom Call Center Solutions

Aldacom Call Center Solutions a business process outsourcing company established in 1999 that specializes in providing customer contact services and customer relationship management services. Aldacom Philippines distinguishes itself by delivery high quality customer service through effective, dependable, customizable and affordable call center solutions. The company prides itself in using a simple proactive approach to providing […]

Cognizant Philippines

Cognizant Technology Solutions is a world leader in business and technology services that assists companies modernize its business operations and functions in lieu of the revolutionary transformation brought about by globalization, the cyber world and cloud technologies. Cognizant Philippines employs a two in a box client engagement delivery model in which the company provides onsite […]

HCL BPO

Founded in 1976 in India, HCL BPO is a premium international IT services company, that provides transformational outsourcing that laid emphasis on innovation and value creation by delivering a cohesive array of IT services such as software solutions, remote infrastructure management, research and development, engineering and business process outsourcing. The company has a far reaching […]

Transcom Philippines

Established in 1995 by Kinnevik, a Swedish investment company, Transcom started in the Philippines in 2007 through the acquisition on NuComm International, the biggest private customer relations management outsourcing company on 2007. Today, Transcom Philippines has over 3000 employees in three delivery centers in the Philippines providing offshore services to clients in North America and […]

2Go Call Center

2Go Call Center is a subsidiary of the 2GO Group Inc., which is the largest leading logistics provider in the Philippine with over 148 years of experience in the shipping and logistics industry. The 2GO group is composed of different subspecialties in the logistics and service industries such as 2GO Travel which caters travelling tourists, […]

Transcosmos Logicall

The logical choice, Transcosmos Logicall is a business process outsourcing company that specialized in outbound and inbound customer contact service, and technical support and customer relationship management. The company provides custom fit solutions in voice, email and web channels designed to improve one’s services and optimize costs which ultimately translate to higher revenues for the […]

I-Net External Support

I-Net External Support is a family owned contact service company established in 2009 that exclusively provides customer services and other customer relationship management services Forex World Pty Ltd. Forex, a division of the Australian Forex Global Group of Companies established in 1983 which provides transportation, logistics and delivery services to Filipinos living in Australia. The […]

Shakey’s Call Center

Shakey’s is one of the most famous Pizza restaurant brands in the world. Shakey’s in the Philippines was brought by San Miguel Corporation on 1975, which was originally meant to introduce and complement the draft beer. Throughout the years, Shakey’s has evolved by expanding its pizza products and diversifying its menu in order to establish […]

Global Support Solutions

Global Support Solutions (GSS) is a leading Philippine outsourcing company that specializes in both inbound and outbound customer support services. GSS Philippines was conceptualized to address the need for companies to free themselves of their time and resources to focus on their core operations and assign peripheral operations like customer service and outbound prospecting for […]

Sun Cellular Customer Service

Sun Cellular is one of the three biggest mobile and wireless telecommunications provider in the Philippines. It was originally known as the Digitel Mobile Philippines, Inc. (DMPI), and was established by Digitel in 2001 Sun Cellular offers a broad array of service innovations including voice, messaging and international roaming services, internet connection among many others. […]