McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

Fast Food Call Centers

With the end objective of providing greater convenience to its customers, many fast food chain restaurants have established their delivery systems through which customers can simply order by calling them and the food will be delivered right into the customer’s doorsteps. Because of this trend, many fast food companies have put up call center services […]

Chowking Call Center

On 2009, the Chowking restaurant, the no. one fast food company that delivers Chinese recipe menu in the Philippines has launched its delivery service unit which is now commonly known as the Chowking Call Center. In collaboration and partnership with Ventus Call Center Company, a subsidiary of the biggest telecommunications provider in the Philippines, the […]

Call Center Management Strategies

Call center management is a very broad subject that can be overwhelming for a professional hands-on supervisor to undertake considering the time constraints. However, there are simpler approaches to call center management that comprehensively covers the different factors crucial for effective customer service delivery. Effective service is comprised mainly by three major components namely effective […]

Everything Express Philippines

Also known as TwoAnyOne and QuickDelivery, Everything Express Philippines is a world class multi-establishment delivery, take-out, drive-thru, catering and reservation service offering end-to-end solutions to the best restaurants, wine merchants, specialty stores and retailers in the Philippines. Founded by Jin Gonzalez in 2009, Everything Express allows people to order by phone, internet or text from […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Bayantel Call Center

Bayan Telecommunications or Bayantel for short is a one of the leading telecommunications company that provides telecommunication solutions and different voice and data applications to both corporate and individual customers. It is a member of the Lopez Group of Companies and is included the Philippines top 100 most profitable companies in the Philippines in terms […]

Samsung Philippines Customer Service

Samsung is the largest South Korean multinational conglomerate company headquartered in Seoul that is comprised of numerous subsidiaries and affiliated businesses. It was founded by Lee Byung-chul in 1938 as a trading company and had since group diversified into food processing, textiles, insurance, securities and retail. Today, Samsung is the world’s 2nd-largest shipbuilder, one of […]

Sun Cellular Customer Service

Sun Cellular is one of the three biggest mobile and wireless telecommunications provider in the Philippines. It was originally known as the Digitel Mobile Philippines, Inc. (DMPI), and was established by Digitel in 2001 Sun Cellular offers a broad array of service innovations including voice, messaging and international roaming services, internet connection among many others. […]

Contact Center ng Bayan

The Contact Center ng Bayan (CCB) serves as the center which Filipino citizens, Philippine residents, civil society organizations and other entities can contact to air complaints, send their concerns, voice their grievances, provide feedback and other recommendations or suggestions to participating government agencies. In short, it functions primarily as the citizen’s help desk. However, it […]

Orchid Cybertech Services

Orchid Cybertech Services is a subsidiary of TPG Telecom Limited, an Australian telecommunications company that provides the fastest, most reliable cost effective communications across Australia. Orchid Cybertech Services is the division of the company located in the Philippines that handles customer relations management and technical support service for all TPG customers. Orchid Cybertech offshore service […]