Sample Resume for Call Center Without Experience

Anyone who wanted to apply for a job as a call center agent in a company can do so. Especially if having the skills in speaking the foreign language which is English. Having an experience in the job sometimes not a priority of some companies; because trainings and other exercises can be achieved once pass […]

Sample Spiels for Education Plan

Spiels are especially important for telemarketing outbound calls. An effective opening spiel will make or break the start of a conversation with a prospective client. While there are generic spiels that one can use in introducing oneself, preparing spiels for a particular product entails certain innovativeness and creativity to make the product interesting. Here are […]

McDo Call Center

The Mcdo Call Center pertains to the delivery service of McDonalds which was established way back in 2002 that provides deliveries 24/7 in Metro Manila and Metro Cebu. Mcdo Call Center manages the order taking and delivery operations of McDonalds through its 8-MCDO hotline or it’s newly launched online delivery website. Customers can order hot […]

MDS Call Solutions

MDS Call Solutions, Inc. or MDSCSI a business process outsourcing company that specializes in contact center services and customer relationship management. MDS Call Solutions believes on its dedication and responsibility in delivery unparalleled customer service and customer friendly customer contact center solutions for all its partner clients. Founded in 2007, MDS Call Solutions was originally […]

Call Center Online Payslip

A pay slip of basically a document or a piece of paper that often comes with your salary/ pay, which provides record or data of how much money one has earned including other accounting details such gross pay and deductions including government mandated deductions (SSS or GSIS contribution, Pagibig, withholding tax) and other deductions (loans, […]

Sample Spiels when Booking a Flight

Spiels commonly refer to a memorized speech by customer service agents, which they deliver to start a conversation, greet clients and persuade customers. Spiels are usually associated with sales people who often recite a glib talk aimed at introducing or promoting a product and essentially convincing a client to purchase or avail of the product […]

Sample Conversation in Call Center

The conversation in a call center is precisely the service provided of a contact center. Depending on the nature of the call or service, these conversations can vary greatly in terms of content and approach. Hereunder are samples of typical conversations for an inbound, outbound, and directory assistance service. Inbound Call Agent: Thank you for […]

BPO ePayslip

ePayslips or electronic pay slips are basically payslips in electronic format or digital format that is accessible online over the Internet. It serves the same function as an ordinary payslip which is a document that an employee receives for a paid salary and normally contains the amount of salary/ pay, the period covered, deductions to […]

Teleperformance Philippines

Founded since 1978 and currently with over a 120,000 employees in 200+ service centers in 50 countries around the world, Teleperformance is one of the largest BPO companies in the world that provides services in 66 different languages for major international companies across different various industries. Teleperformance Philippines transforms passion into excellence by believing on […]

Convergys Philippines

With over 30 years of experience on its sleeve, Convergys rises as the top company in the world that specializes in customer management. Convergys Philippines is inimitably focused on aiding companies and innovating ways to increase the merits of their customer relationships and convey reliable customer experiences in multi-channels across the globe. With over 70,000 […]

Effective Spiels for Upselling

Upselling is one of the basic ways to improve sales, profits and ROI. This is especially important for business because keeping existing clients is less expensive than getting new clients. Before upselling however, an agent must have a clear understanding and belief that product/service is really valuable and can make the customer happier. An attempt […]

How to go to West Call Center Makati?

Question: How to go to West Call Center Makati? Answer: West Customer Services call center main office is located in Exportbank Plaza, Makati. Nearest landmarks to West Makati are Jollibee & McDonalds Pasong Tamo. If you are coming from EDSA, take the MRT ride to Ayala station; then walk towards Ayala and take a jeepney […]

How to go to Amberbase Eastwood?

Question: How to go to Amberbase Eastwood? Answer: Amberbase Solutions Philippines main call center office is currently situated in Eastwood Corporate Plaza, inside Eastwood City, Libis, Quezon City. Nearest landmarks to Amberbase Eastwood are Citibank Building and McDonalds Eastwood. Residents from Marikina, Pasig, Cainta and nearby areas can easily reach Amberbase Eastwood by taking a […]

How to get to Interface Techno Makati?

Question: How to get to Interface Techno Makati? Answer: Interface Techno-Phil main call center office is situated in Burgundy Corporate Tower, along Gil Puyat/Buendia Ave., Makati City. Nearest landmarks to Interface Techno Makati are STI Makati and McDonalds Pasong Tamo. Residents coming from Manila and nearby areas can take a LRT ride to Buendia station; […]

OSRP Philippines

OSRP Philippines was first recognized in June of 2005 as OSRP LLC. It was then started as a small subsidiary of PC mall Incorporated and has grown into a big company as the year’s passes with an ever growing workforce. For the past years, OSRP Philippines have grown their operations in Mandaluyong City, particularly at […]